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We are not able to get Campaign reminder even we have reminder job schedule

srinath
Regular Contributor
Regular Contributor

We are performing monthly account enddate review for external accounts and we are able to launch,reminder and expire on lower environment and we replicate the same thing on to production but i am able to preview, launch but i am not able to get reminder email job even i kept for test for frequency 1, 2 reminders and also there is also job schedule for getting reminder email but on Production we are not able to get reminder email.

Do we need to do any additional things like on settings. As of this is below things we configured.

srinath_0-1670559334122.pngsrinath_1-1670559414394.png

@rushikeshvartak @KirtiAjrot 

7 REPLIES 7

rushikeshvartak
All-Star
All-Star

Does email template working ?

Share email template content or try with basic email template


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Here is the template. Just for information the same template content is working as expected on lower environment 

 

<img width="218" alt="xxx" src="https://xxxxx.saviyntcloud.com/ECM/static/images/SaviyntR_White.png" height="48"><br> Dear <b>${users.firstname}</b>,<br><br><b>User Access Reviews</b> are being scheduled regularly to ensure abc systems, especially those that contain Confidential or Commercially Sensitive data, are secure by verifying that only those users who require access to such data can access it.<br><br><b>Please click</b> <a href="https://xxx.saviyntcloud.com/ECM/certification/list?campaignKey=${campaign?.id}" target="_blank" rel=""><b>here</b></a><b> and complete the Review Process.<br></b><br> <b>Note </b>: Reportee's access will be <b>Terminated </b>on the<b> End Date.</b><br><br><b>Thank you For Your Cooperation,<br></b>Identity and Access Management<br><br> เรียน <b>${users.firstname}</b>,<br><br><b>User Access Reviews</b> ถึงรอบการทำตามกำหนด <br><br><b>กรุณาคลิก</b> <a href="https://xxx.saviyntcloud.com/ECM/certification/list?campaignKey=${campaign?.id}" target="_blank" rel=""><b>ที่นี่</b></a><b> เพื่อเริ่มต้น<br></b><br> <b>หมายเหตุ </b>หากการต่ออายุไม่เสร็จสมบูรณ์ <b>จะทำให้ Account ทั้งหมดที่เป็นของ Non-Employee นั้นถูกปิดการใช้งานโดยอัตโนมัติ</b>ตาม<b>วันสิ้นสุดที่กำหนดไว้</b><br><br><b>ขอขอบคุณในความร่วมมือ<br></b>Identity and Access Management<br><br>

I see some other language also? Is it working in other prod templates 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

srinath
Regular Contributor
Regular Contributor

Yes, it is working on Production for Preview, launch we tested even TH language  and it is working.

On Test environment all templates with TH language also working.

If possible attach simple tenplate and test it seems issue with language 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

srinath
Regular Contributor
Regular Contributor

Use other template for reminder which is working but still not able to receive email. Any help or suggestion would be grateful.

Please share logs


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.