02/23/2023 04:08 PM
Team,
We noticed that Transfer of Service Account Owner is not happening on termination of actual owner.
We have other actions like Transfer Entitlement Ownership, Replace User in Requests in Flight, Replace User in ResourceOwner, Replace User in Campaign Certifier etc in same user update rule and all them are working for terminated user as expected except service account ownership.
We tried below variations
1. Not assigned any Owner on Terminate but have Active Manager
2. Have Active Manager and also Owner on Terminate as User and we selected an Active User
3. Have Active Manager and Owner on Terminate as Secondary Manager and we selected secondary Manager as Active User.
None of the variations are working.
Also on Endpoint level we even selected Service Account Type as Service Account
Are we missing anything else? or is it a bug or known issue in latest version?
02/23/2023 04:43 PM - edited 02/23/2023 04:44 PM
Hi @sk ,
There is no bug for service account ownership transfer for owner on terminate.
1. We had a test user for whom we assigned the secondary manager and selected owner on terminate as secondary manager.
2. User is owner of a service account , we have disabled the user using CSV import. Selected to check rules.
3. Rule OOT_Test1.
4. After the rule was ran, the owner of the account was changed to secondary manager, i.e., Chaitanya in this case.
Kindly check on your end if everything is configured as expected.
Thanks,
02/24/2023 06:26 AM
@pruthvi_t : What is the version you validate this? We followed the same steps but we don't see this happening. Only change is in our use case update happened from UI and rule we created is also for UI.
Below is User: EAKS00517 profile screenshot
Rule:
User Update History
Service Account
Also as mentioned rest of the actions under same are working as expected
02/24/2023 10:08 AM
02/24/2023 10:23 AM
Okay we are on v23.1, Is it possible to validate the same on this version? Or please let me us know if we are missing any other configuration