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User manager campaign - step 2 accounts details are not displayed

utkarshING
New Contributor III
New Contributor III

Hi Saviynt professionals,

I launched one user's manager campaign for POC purposes, but account details are not displayed in step two. When I select a test user as Works for me then it displays account details in step 2.

In previous campaigns, it showed me all account details irrespective of step 1 Employment selections through a drop-down.

what configuration am I missing?

utkarshING_0-1715705511485.png

utkarshING_1-1715705555524.png

 

When I select works for me. then it will show account details.

utkarshING_2-1715705651253.png

utkarshING_3-1715705718151.png

Also, when I locked the campaign the user's status still showing Active, but it was terminated.

utkarshING_0-1715708584989.pngutkarshING_1-1715708638907.png

 

Let me know if any other details are required.

 

Thanks,

Utkarsh Rathore

 

 

 

5 REPLIES 5

rushikeshvartak
All-Star
All-Star

This is working as expected in v24.5 Please validate in latest version


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Thanks for your reply.

Now whatever we select in step 1. Accounts and access are not displayed.

utkarshING_0-1715742344771.pngutkarshING_1-1715742432840.png

utkarshING_3-1715742650165.png

 

Log errors.

utkarshING_2-1715742545546.png

 

Earlier it was working in the same version. Not sure what happened now.

 

Thanks

Utkarsh Rathore

It seems you have issue with particular campaign index. Launch new campaign and validate


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Launched two times but same issue.

 

Thanks,

Utkarsh Rathore

Raise support ticket for Elastic search issue.


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.