user manager campaign change

[userNM]

Hi Team,

i have launched a user manager campaign for the manager1 and he conditionally certified the access and roles for the user. Then the user changed the manager and a new certification campaign was created for the new manager. The new manager rejected some accesses which the first manager approved. And then we saw that the removed account tasks were rejected because of the campaign that the first manager approved. Why it is so? And how we can prioritise the certification which was done by the new(second) manager? Thank you!

[NM]

Hi @userNM , changed the manager as in ? Did he click on doesn't belong to me?

[userNM]

no, we omit step one, the manager changes in the user table here:

and we have a rule that as soon as he changes, he will also receive a new certification campagn

[NM]

@userNM was the first manager campaign not locked or expired?

[userNM]

it was locked

[NM]

@userNM when are you creating task after expiry or lock?

[userNM]

no, it is not creating the tasks, but it is creating the tasks after the second certification which a rejected

[NM]

Can you share both the campaign screenshot and task ss too.

Mask company details.

[rushikeshvartak · Accepted solution]

Since it’s tiered campaign you can’t prioritize