User Is not Disabling via User Update Rules

[snehaadumalli]

Hi Team,

We are trying to disable user using user update rules and rule triggered on the change but user is not disabled/Inactive 

We have checked the logs but did not find any error on that.

As per below document 
Creating User Update Rules (saviyntcloud.com)

[SB]

Can you check if there were any tasks (remove account/access) generated for the user after the user update rule was triggered . Also do you see the status of user in Saviynt as Active or Inactive.

[SugandhaVarma]

Thank you Sahil for your reply, Status of the user remained unchanged, the user is still Active. Even though it was evaluated by the rule.

[SB]

Can you share the screenshot of the User Update rule you have created (Action section)

[SugandhaVarma]

@SB please find the attached screenshot:

[RanjanS]

Can you please provide the logs for this action. Please capture log(ECM/ECM-WORKER) immediately after you update the user's CP10. Also, could you please check if user is having any associated account or not.

[dgandhi]

Hi,

How is the users CP10 updated? Is it via UI or CSV or via import or via API. Can you check below config?

Thanks