Hi There,
We need some urgent assistance from any tech expert here.
We are using saviynt 2020.1.2v for the prod instance. there is a required to update user's email address in workday using soap api. so we have update user payload created and working. But to trigger the update user task we have created a user update rule which has following conditions.
1. Trigger action when user is updated from import
2. Condition: (##a.email isupdated##) AND (a.email is not null) AND (a.statuskey=1) using advance query.
3. Tried without using advace query option with same conditions.
4. When above condition is met, set Action as Create update user task for workday connection where we have update user json present.
In our setup, user email gets updated by the ImportAD user job which is running fine and able to update user email attribute. So as per this we have setup the above user update rule and expected saviynt to create update user task. But it is not happening although job is updating email address for users.
There are no errors noticed in the debug logs. But we are unclear why saviynt unable to trigger update user task even the condition is met. The same logic we tested in our UAT where we have 2020.1v and it works there. Unfortunately we have version difference, So i am not sure if that is issue here.
Also the update user task is trigger with other update rule "we have set trigger when user updated from Ui".
Any help would be greatly appreciated.
Thanks
Sampath
