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Update user task discontinued

Mah
New Contributor
New Contributor

Hi, 

We have a use case that need to update user profile when user inactive from user import and we configured a user update rule as below:

Mah_0-1717149065056.png

Besides, we have another user update rule configured for deprovisioning and disabled user.

When we imported and user status updated, the user update task was discontinued. May I know is it because the user was disabled by the termination rule and the user update task being auto discontinued?

Thank in advanced.

Hong Cheng.

 

8 REPLIES 8

NM
Valued Contributor
Valued Contributor

Hi @Mah , can you share full screenshot for update task 

Mah
New Contributor
New Contributor

Hi, 

Here is the screenshot.

Mah_0-1717467597175.pngMah_1-1717467688827.pngMah_2-1717467716132.pngMah_3-1717467742593.png

We also did a testing to remove the disable user from another user update rule, after we removed the action of disable user the user update task was completed.

 

Thanks.

Since user is inactive task is discontinued.

Enable below options are try 

rushikeshvartak_0-1717467935574.png

 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hi Rushikesh, 

We already enabled the option too.

Mah_0-1717468058457.png

Thanks.

Can you check logs for more information


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hi Rushikesh,

In the log file we only able to see the info below:

Mah_0-1717468665320.png

Thanks

Since user is inactive task is getting discontinued


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hi Rushikesh, 

So does this mean that the create update user task action cannot perform together with disable user?

 

Thanks.