Update User Form Isn't Generating the request number

[AshishDas]

Hi,

We have recently seen a weird behavior with update user form. The update user form which was originally generating the request number on submission is no more generating the same. Also, we cannot see it in the Pending approvals queue.

Could there be some configuration that could have been mistakenly turned off? or this could be a bug?

Also, if we click on view status when a update user request is generated(without the request number though), it generates a create user request, with two attributes of the user that was, hide on update in the form. One for a dynamic attribute and one for username.

No Request number Generated:

Create a Create User Request on click View Status with two values:

[rushikeshvartak]

Does workflow is attached ?
are you updating fields

[AshishDas]

A custom workflow is attached. We even tried changing the workflow to a standard manager workflow. Same result. Initially it was working.

We see the following error :

"log":"groovy.lang.MissingMethodException: No signature of method: static org.apache.commons.lang.StringUtils.isNotEmpty() is applicable for argument types: (java.sql.Timestamp) values: [2022-11-16 00:00:00.0]\n","stream":"stdout","time":"2022-12-06T06:00:27.859865521Z"}

tokenError is : null

[Enakshi]

Could you try simple auto approve workflow and check if request no is generated?

Start --> Grant Access --> End

[rushikeshvartak]

This is known saviynt issue. if you click on update button it submits request.

Can you  share user request form screenshot

[ASA]

Hi Rushikesh,

do you have any updates? You wrote that this is a know issue. Is there a ticket in progress and can we expect a fix? Otherwise I would open a ticket myself now.

[rushikeshvartak]

Its working now in my environment 2 months back it was issue

[aro]

It's there any solution? We have the same problem.

[rushikeshvartak]

Share logs when you submit request 

[ASA]

Seems to occur if there are dynamic attributes of type DATE in user request form. Stack trace is this:

"ecm","2022-12-14T09:58:11.293+0000","{"log":"groovy.lang.MissingMethodException: No signature of method: static org.apache.commons.lang.StringUtils.isNotEmpty() is applicable for argument types: (java.sql.Timestamp) values: [2014-01-06 00:00:00.0]\n","stream":"stdout","time":"2022-12-14T09:58:10.885789646Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"Possible solutions: isNotEmpty(java.lang.String), isEmpty(java.lang.String)\n","stream":"stdout","time":"2022-12-14T09:58:10.885795022Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.saviynt.ecm.services.WorkflowService$_workflowaccessreqStart_closure7_closure302.doCall(WorkflowService.groovy:634)\n","stream":"stdout","time":"2022-12-14T09:58:10.885799149Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.saviynt.ecm.services.WorkflowService$_workflowaccessreqStart_closure7.doCall(WorkflowService.groovy:629)\n","stream":"stdout","time":"2022-12-14T09:58:10.885803521Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.saviynt.ecm.services.WorkflowService.workflowaccessreqStart(WorkflowService.groovy:592)\n","stream":"stdout","time":"2022-12-14T09:58:10.885808152Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.saviynt.ecm.services.changeaction.UserChangeActionService$_createRequest_closure150.doCall(UserChangeActionService.groovy:9234)\n","stream":"stdout","time":"2022-12-14T09:58:10.885812416Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at org.grails.datastore.gorm.GormStaticApi.withTransaction(GormStaticApi.groovy:814)\n","stream":"stdout","time":"2022-12-14T09:58:10.885816427Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at org.grails.datastore.gorm.GormStaticApi.withTransaction(GormStaticApi.groovy:714)\n","stream":"stdout","time":"2022-12-14T09:58:10.885820444Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.saviynt.ecm.services.changeaction.UserChangeActionService.createRequest(UserChangeActionService.groovy:9081)\n","stream":"stdout","time":"2022-12-14T09:58:10.885824412Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.saviynt.ecm.identitywarehouse.controllers.UsersController$_closure10.doCall(UsersController.groovy:822)\n","stream":"stdout","time":"2022-12-14T09:58:10.885828349Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at grails.plugin.springsecurity.web.filter.GrailsAnonymousAuthenticationFilter.doFilter(GrailsAnonymousAuthenticationFilter.java:53)\n","stream":"stdout","time":"2022-12-14T09:58:10.885832331Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.saviynt.webservice.SaviyntRestAuthenticationFilter.doFilter(SaviyntRestAuthenticationFilter.groovy:144)\n","stream":"stdout","time":"2022-12-14T09:58:10.885836779Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at grails.plugin.springsecurity.web.authentication.logout.MutableLogoutFilter.doFilter(MutableLogoutFilter.java:62)\n","stream":"stdout","time":"2022-12-14T09:58:10.885854528Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at grails.plugin.springsecurity.web.SecurityRequestHolderFilter.doFilter(SecurityRequestHolderFilter.java:59)\n","stream":"stdout","time":"2022-12-14T09:58:10.88585891Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.mrhaki.grails.plugin.xframeoptions.web.XFrameOptionsFilter.doFilterInternal(XFrameOptionsFilter.java:69)\n","stream":"stdout","time":"2022-12-14T09:58:10.885862883Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at com.brandseye.cors.CorsFilter.doFilter(CorsFilter.java:82)\n","stream":"stdout","time":"2022-12-14T09:58:10.885866829Z"}"
"ecm","2022-12-14T09:58:11.293+0000","{"log":"\u0009at java.lang.Thread.run(Thread.java:750)\n","stream":"stdout","time":"2022-12-14T09:58:10.88587067Z"}"

[rushikeshvartak]

Is is mandatory ?

[ASA]

We already tried making it non-mandatory since that was our first guess too. It is also occuring then. If you remove user column mapping too it is working.

[AshishDas]

I can see in the logs that a request  is created but that does not show up in the request approvals and neither a request number is generated.

[ASA]

Same here.

[rushikeshvartak]

Share workflow

[AshishDas]

Hi Rushi,

Even with Start --> Grant Access --> End workflow, we see the same error.

[rushikeshvartak]

Share screenshot of workflow & request form & global config

[ASA]

Yes, same here. Occurs even with standard auto approve workflow. Does not occur if we check "Auto Approve User Modification" without workflow. I guess because no request is created in that case.

[rushikeshvartak]

@asa

@AshishDas 

Below is configuration

[AshishDas]

Hi Rushi,

Thank you for the screenshots. However, this also does not show up request number.

But if I update the Date value attribute of a user, only in such requests it shows the request number. For updating of other attributes, it shows blank in the request number column.

[rushikeshvartak]

Share screenshot of request form & request submission 

[AshishDas]

We also have termination date in Update user form.

Although it was working fine fine earlier, but suddenly stopped working

[sk]

Though request ID is not getting generated are updates are still happening? if so can you check if below setting is checked?

[ASA]

Updates are not happening. As I wrote before in our case it's working with Auto Approve Checkbox.

[ASA]

Opened a ticket for our customer now.

[rushikeshvartak]

what is type of wf

[ASA]

You mean parallel/serial? The default auto approve WF is parallel.

But I don't think it has anything to do with workflow. The request creation itself is failing.

[rushikeshvartak]

Does request creating using postman ?