Unable to submit Application Role request via MultiUser tile in ARS

[SriRanga]

Hi Team,

We are unable to submit a request for Application role via "Request Access For others- Multi user" tile.

We are able to submit for Individual entitlement as well as Enterprise Role. But when we are trying to submit request for Application role as a bulk upload, the request is getting submitted successfully and even there is no request generated in Request History

Is there any limitation of Saviynt because of which it is failing to detect for application role request in MultiUser tile?

Because for single user Application role request is working fine(via 'Request Access For Others' in ARS) and issue with Multi user tile only.

Can we have any clues to resolve this issue?

Thanks,

Amit Aware

[sai_sp]

Hello,

Please find the below documentation for app role bulk upload. You need to use the Multi User Request for Access type. Also attaching the sample file.

https://docs.saviyntcloud.com/bundle/EIC-User-v2020x/page/Content/03-mang-accs/ars-req-accs-mult-usr...

[SriRanga]

@sai_sp ,

We understood the process of Bulk upload for Application role requests via Mutli user tile in ARS. We are using the attached file to request bulk users for one of the application role.

We have tried to upload bulk user with application role request via Multi user tile in ARS, but we could not see any request is generating for it after upload. If we request for Enterprise role or Individual entitlement via Multi user then requests getting generated successfully.

Please refer to below process we followed-

Step1-

Step2-

Step3-

Step4-

There is no request generated for this application role-

Please let us know if you need more details here ?

Thanks,

Amit Aware

[SriRanga]

@sai_sp 

Adding to our previous update. We are using below condition in workflow for Multi User-

(com.saviynt.ecm.workflow.Request_Access.get(new Long(requestaccesskey))?.accesstype) == 7

The above condition we are using so that we can separate out Individual Entitlements and Role Based Entitlements. We have certain login associated Individual Entitlement and Role(Application OR Enterprise).

We haver removed above condition and tried to submit Application role request(via Multi user tile) with simple workflow also, but still same issue.

Please guide through this.

Thanks,

Amit Aware

[SriRanga]

@sai_sp  - Note--> When we are submitting Application role request for Single user via Request Access For Other then it is working fine. Only we are observing issue with Multi user Application role requests.

Thanks