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Unable to set Data Source Registry Flag in ServiceNow Saviynt App

shetty07
New Contributor
New Contributor

Hello All,

We're currently in the process of integrating ServiceNow with Saviynt IGA. As part of this integration, we are utilizing the Saviynt IGA plugin to enable user synchronization. Our goal is to activate the Data Source Registry flag within ServiceNow for the Saviynt App, which will improve performance through multi-threading. However, we have encountered an issue where the "Data Source Registries" option is not visible under the Saviynt IGA App in ServiceNow. Our Saviynt App version is 2.0.2. Could you please advise if there are any specific configurations required to make the "Data Source Registries" option accessible?

Setting Data Source Registry Flag (saviyntcloud.com)

Regards,

Rahul

5 REPLIES 5

saikanumuri
Saviynt Employee
Saviynt Employee

Hi @shetty07 

There is no additional configuration needed to enable this option. Can you please try with the admin access just to rule out the permission issue?

Also, is there any customization present? If not, would it be possible to reinstall the app?

Hi @saikanumuri ,

We do have the admin access and we are still facing the issue. There is no customization present, regarding the reinstallation we will check with the application team. Is there any other validation that we need to do from our end as this feature is pretty critical for us.

Thanks for your response.

Regards,

Rahul

 

 

 

saikanumuri
Saviynt Employee
Saviynt Employee

Hi @shetty07 

Can you please try the Repair option on ServiceNow? If you already tried it and still facing the issue, I would suggest reinstalling the application with admin permissions.

Hello @saikanumuri ,

We tried both repair option and also reinstalling the application still we are not able to see the Data source registry flag.

Regards,

Rahul

 

saikanumuri
Saviynt Employee
Saviynt Employee

Hi @shetty07 

I would recommend raising an FD ticket referencing this post so that our team can further analyze the issue and assist you.