Unable to Send email to manager on create account and update account task

[swagat]

Hello All,

We have created email templates for New AD Account Creation, Update AD Account and we are passing ${manager.email} in "To" field so that the initial credentials will be sent to user's manager. But whenever we are triggering the email it is not fetching manager email and it is sending blank format in "To" field.

We have tried to add multiple things to check which will fetch manager's email : ${manager.email}, ${assignee.email}, ${requestor.email}, ${usersManager.email} but it didn't work.

We have added this email template in target application endpoint.

Can anyone help on this please

[NM]

Hi @swagat does the user have manager attached to his\her profile?

[swagat]

Hi @NM ,

Yes the user have manager attached to the profile.

[NM]

@swagat try adding same variable in body and see if it resolved

Also try manager?.email ideally wouldn't create a difference still ..

[SumathiSomala]

@swagat ${manager.email} should work.

Is email triggering to user's manager?

Try with static mail address in To filed.

[swagat]

Hi @SumathiSomala ,

Email is not triggering to user's manager. It is showing blank. We have used the same : ${manager.email}. 

Do you think this is bug in product?

[SumathiSomala]

@swagat  Remove all binding vatiables in T fields and  try with static mail address in To filed.

instead of ${randompassword} try ${task.password} in email body

[rushikeshvartak]

Please validate supported variables.

Purpose :

To get what variables are present to use in the email template.

Email Template steps :

keep Advanced HTML CSS flag is checked

Keep your email Address in TO

TO /CC/BCC & Subject - Don't use any dynamic variables

Add only below code in Email Body
${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

Output : using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:

[NM]

Hi @swagat , it should be randomPassword or password

[Raghu]

@swagat  try static your email address and check it triggering or not ?

can you share endpoint email template config also?

[Raghu]

@swagat  and Team,

we also facing similar issue after upgrade 24.7v , email not triggering correct recipient (manager, vendor manager) new acount task completion , if anyone faced similar issue ?

[swagat]

Static email address also not working, in cc it is working fine.  In last version 23.9 it was working fine.

[rushikeshvartak]

Can you share logs

[swagat]

Attached logs, thanks.

[rushikeshvartak]

• Your email address in wrong in email template?
• Make sure SMTP configuration are working 
• "2024-08-09T10:22:43.812+00:00","ecm-worker","services.EmailerService","quartzScheduler_Worker-15-pmtp6","DEBUG","MailException in sendEmailRetry"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6","","org.springframework.mail.MailSendException: Failed messages: javax.mail.SendFailedException: Invalid Addresses; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 501 5.5.2 Was expecting RCPT arg syntax of TO:<address>"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6","",";"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6",""," nested exception is:"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6",""," com.sun.mail.smtp.SMTPAddressFailedException: 501 5.5.2 Was expecting RCPT arg syntax of TO:<address>"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6","","; message exception details (1) are:"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6","","Failed message 1:"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6","","javax.mail.SendFailedException: Invalid Addresses; nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 501 5.5.2 Was expecting RCPT arg syntax of TO:<address>"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6","",";"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6",""," nested exception is:"
  "2024-08-09T10:22:44.509+00:00","ecm-worker","","null-pmtp6",""," com.sun.mail.smtp.SMTPAddressFailedException: 501 5.5.2 Was expecting RCPT arg syntax of TO:<address> at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:2079) at

[swagat]

I don't think there is a SMTP issue as for ADD Access, Remove Access, Profile creation the mail is triggering to manager but for Create Account, Update Account it is not working.

[Raghu]

@swagat  correct it not working new version,

workaround you can use ${manager.mail}/ vendormanager.mail in ‘cc’ you manager or vendormanagers will get mails it working 

[swagat]

Thank you @Raghu for the workaround. I had raised a ticket for the same and will be asking for permanent fix. I will let you know once its fixed.

[Raghu]

@swagat  Please raise  the Support ticket , Saviynt team also confirmed it is bug , & applied some patch after that it working as expected.

[BrandonLucas_BF]

Issue impacting us as well. Raised ticket #2044571

Can confirm the CC workaround works

[swagat]

Yes, a patch will fix the issue else it is fixed in later version.

[Raghu]

@BrandonLucas_BF  it working. we validated and using in production also. till path applying in prod.

[stalluri]

@BrandonLucas_BF 

This is a known issue on 24.7.0, and it was fixed in 24.7.2 
The Jira is Patch Jira CONN-19524/CONN-19520