Unable to pass user attributes in UPDATEUSERJSON

[shibinvpkvr]

Hi,

I have a requirement to create JIRA ticket based on a user attribute update in Saviynt. I have created a REST connection to create the ticket when UPDATE USER task is completed. Please find below my UPDATEUSERJSON. Task is completed and Ticket is getting created as well. However it does not pass the actual values of user attributes, instead passing the variables as is. can you please advise if I am missing anything here?

{
"actions": {
"Update Login": {
"call": [
{
"callOrder": 0,
"connection": "acctAuth",
"httpContentType": "application/json",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpMethod": "POST",
"httpParams": "{\"serviceDeskId\":\"5\",\"requestTypeId\":\"1793\",\"requestFieldValues\":{\"summary\":\"Contractor Verification ${user?.username}\"},\"form\":{\"answers\":{\"1\":{\"text\":\"${user?.displayname}\"},\"2\":{\"text\":\"${user?.employeeid}\"},\"3\":{\"text\":\"${userManager?.displayname}\"},\"4\":{\"choices\":[\"${user?.customproperty60.split(',')[1].split(':')[1]}\"]},\"5\":{\"text\":\"${user?.customproperty60.split(',')[2].split(':')[1]}\"},\"8\":{\"date\":\"2024-05-15\"},\"9\":{\"date\":\"2024-05-15\"}}}}",
"name": "Update Login",
"successResponses": {
"statusCode": [
200,
201
]
},
"unsuccessResponses": {
"statusCode": [
400,
500,
401,
403,
404
]
},
"url": "https://URL/rest/servicedeskapi/request"
}
]
}
}
}

[rushikeshvartak]

If one of the value failed to evaluate then it will cause issue. I believe this is due to userManager Object. Limit the variables and validate 

[shibinvpkvr · Accepted solution]

Actually yes. I figured that later. There are some inconsistencies with the binding variable in this version.  

${usersManagerObj?.displayname} works >> userManager.displayname does not work. 

${usersObj?.customproperty60}  works >>  user?.customproperty60 does not work, where as user.username, user.displayname etc. still works.

[rushikeshvartak]

• xxxsObj are latest variables are latest one and includes all table columns

[stalluri]

@shibinvpkvr 

For Release v23.10  you can use these binding variables. 

usersObj	${usersObj?.username}
usersManagerObj	${usersManagerObj?.username}

[shibinvpkvr]

I am aware of the new binding variables xxxsObj. However thought we can still use the old ones. I believe user.customproperty60 was working before. Anyway will use the new binding object variables going forward to avoid any discrepancies and compatibility issues. 
thanks everyone.