Troubleshooting Analytic Report Emails

[lPeds]

Hello All,

We've have been trying to get our test environment to send emails when specific Analytic Reports run but have so far been unsuccessful. The report runs but we never receive the email. We've tried several different email template configurations including just hard coding a recipients email address. Admin Functions -> Log Viewer shows the report running but there are no indications anything is awry with the email process. Is there a best practice to debug this issue?

The documentation we have reviewed is as follows:

• https://docs.saviyntcloud.com/bundle/SSM-Admin-v55x/page/Content/Chapter16-SSM-Analytics/Managing-An...
• https://docs.saviyntcloud.com/bundle/SSM-Admin-v55x/page/Content/Chapter06-Configuring-SSM/Creating-...

Thanks in advance for any help you can provide.

[pruthvi_t]

Hi @lPeds ,

When we add an email template to the analytics control, right after the control is run, we can find the log that says sending email, lists out the recipients as per the template and the template's body.

If there is an issue, you should see error log at this point. Kindly raise a FD ticket with all the details in case a deeper triage of logs is needed. 

Thanks,