task.tasktype returns same value for remove account and remove access

[sakshibansal]

Hello,

As per the documentation, the ars task type mapping value for Remove Access is 2 and Delete Account is 8

We are trying to send the this value (task.tasktype) in REST connector CreateTicketJSON.

The value is always sent as 2 in both Remove Account and Remove Access case.

Could you please check and clarify?

Documentation link :

https://docs.saviyntcloud.com/bundle/SSM-DB-Schema-Reference-v55x/page/Content/Identity

[dgandhi]

For Remove Access , task type should be 2

For Delete Account , task type should be 8

Thanks

[Darshanjain]

HI @sakshibansal 

Yes for remove account and remove access task type is 2 and there is no other direct way to identify both of them.

Thanks

Darshan

[sakshibansal]

Hi @Darshanjain,

Then why in the above documentation link, it is 8 for Delete Account. Is this a bug? Or is documentation wrong?

[Darshanjain]

Hi @sakshibansal 

We only use remove account and not delete account , so i think this needs to be corrected in documentation to entirely remove that part, but for remove account and remove access both task types are 2.

Thanks

Darshan

[rushikeshvartak]

Documentation needs to be updated 

if entitlement valuekey is blank then remove account else remove access for task type 2

[sakshibansal]

Please update the documentation then.

Also, is there any way to differentiate between remove account and remove access task in CreateTicketJSON if both returns same value?

[rushikeshvartak]

Same as mentioned above

[Riku]

Hi

How can we know if request contains both access removal tasks and account removal task?

Regards

Riku