How to check the entitlement value check in Conditional If Else workflow ?
Usecase - If Entitlement E1 having customproperty15 has 'ABC' value and requested through ARS for Endpoint EDP1 then it should follow manager approval process other wise it should be auto approved.
Below syntax I was using as per the fresh desk document but it is not working as expected.
condition - >> entitlement.customproperty15.contains('ABC')
Any suggestions please to make this working?
hi @harishyara ,
change the expression language in the if/else condition to "select". I see you have selected groovy as the expression language now.
Hi @harishyara , Can you confirm if you're seeing any error in logs? Also, can you please try the below format in the if/else with expression language as "select"
entitlement.customproperty15 eq 'ABC'