Syntax for Entitlement Value Check in Condition If Else Workflow

[harishyara]

Hi Everyone,

How to check the entitlement value check in Conditional If Else workflow ?

Usecase - If Entitlement E1 having customproperty15 has 'ABC' value and requested through ARS for Endpoint EDP1 then it should follow manager approval process other wise it should be auto approved.

Below syntax I was using as per the fresh desk document but it is not working as expected.

condition - >> entitlement.customproperty15.contains('ABC')

Any suggestions please to make this working?

Regards,

Harish

[naveenss]

hi @harishyara ,

change the expression language in the if/else condition to "select". I see you have selected groovy as the expression language now.

[harishyara]

Hi @naveenss, 

I changed the expression language in the if/else condition to "select". But condition check is still failing for entitlement. Please let me know if this syntax is correct  entitlement.customproperty15.contains('ABC') ??

[naveenss]

Hi @harishyara , Can you confirm if you're seeing any error in logs? Also, can you please try the below format in the if/else with expression language as "select"

entitlement.customproperty15 eq 'ABC'

[dgandhi]

Can you try this?

{entitlement.customproperty15 == 'ABC'}

[harishyara]

Hi @dgandhi 

I tried your version. Approval workflow is not going to other approval nor it is Approved. After approving by manager(it is showing approved) but it is still sitting in Manager Approval state only.

@naveenss - I tried with eq operator also but no luck.

Regards,

Harish

[dgandhi]

Provide screenshot of the workflow.

[harishyara]

@dgandhi - Please find screenshot.

Regards,

Harish

[harishyara]

Hi @dgandhi - Kindly let me know your findings. Thank you.

Regards

Harish

[naveenss]

Don't see any issues with the configs. Can you please share the logs for any one of the requests? Do you see any error in the logs?

[harishyara]

Hi @dgandhi - If I use {entitlement.customproperty15 == 'ABC'} I am getting below error in logs

@naveenss  - even though I used this entitlement.customproperty15 eq 'ABC' taken from fresh desk document still it's not working. Any thoughts around this?

Regards,

Harish

[naveenss]

Hi @harishyara , kindly remove the braces {} before and after the expression and try again. 

[rushikeshvartak]

entitlement.customproperty15.equalsIgoreCase( 'ABC')

block name avoid spaces

[harishyara]

Hi @rushikeshvartak  - Tried with entitlement.customproperty15.equalsIgoreCase( 'ABC'). Still no luck. Able to pull this error out. 

Regards,

Harish