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08/26/2024 02:00 AM
Hi,
We are creating a workflow wherein if a request has a SOD violation, then the request will initially go for SOD owner workflow. To implement this, we added the following condition in workflow:
If this condition is true, SOD owner approval is generated
This is working as expected. When there is a SOD violation, the request is initially sent for SOD owner approval. However, when we create another request for the same user which does not have a SOD violation, the request is sent for SOD owner approval in that case as well.
Please advise on how we can handle this. Ideally, we would only want to have SOD owner approvals for requests that have a SOD violation created as part of that request.
Thanks,
Kunal
Solved! Go to Solution.
08/26/2024 02:27 AM
Hi @kunal_saxena can you please share the screenshot's of the request history? And for a fresh users when you are requesting for non conflicting entitlements are you experiencing the same?
Regards,
Indra
08/26/2024 03:41 AM
Hi @indra_hema_95 , PFB the screenshot of request history:
We do not see this behavior for a fresh user when requesting for non conflicting entitlements.
08/26/2024 03:46 AM
Hi @kunal_saxena This request shows there is a violation in the request so it will go for SoD owner approval. If there is a violation in your request, it will go for the SoD owner approval. Do you have any request history where there is no violation but the request is still going for SoD owner approval?
Regards,
Indra
08/26/2024 06:08 AM
08/27/2024 11:14 PM
Hi @rushikeshvartak , We tried the steps suggested by you but the request is still going for SOD owner approval:
Example: Request for an entitlement that did not cause a violation. The request went for SOD owner approval as underlined below:
However, this request does show the pre-existing SOD violation for this user (for the same user, we had requested entitlements earlier which had triggered a SOD violation)
Thanks,
Kunal
08/27/2024 11:34 PM
08/28/2024 04:19 AM
@rushikeshvartak - I changed the order such that sod eq 0 condition comes first. Still, the request for a non-conflicting entitlement is going for SOD owner approval.
08/28/2024 05:51 AM
As mentioned existing sod will be visible
below is configuration to disable [Global config - SOD ]
08/30/2024 02:02 AM
Thanks @rushikeshvartak . Disabling the setting in global config resolved the issue.