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ServiceNow Account import issue: Invalid record not processed. Error Message - null

Darhanba
New Contributor III
New Contributor III

Hello,

I'm getting this error message "Warning - Invalid record not processed. Error
Message - null" and job fails while importing accounts from ServiceNow via a rest connector. I do see the record in the logs and they're not getting imported. 
In ServiceNow we have 3L+ records to be imported to Saviynt.

I have added {"showLogs":true} and didn't get much logs which helps to debug the issue.

Below is the error in the logs we are observing,

Darhanba_0-1711559613576.png

I have attached the import json which we are using.  

 

Some help with this would be appreciated.

1 REPLY 1

rushikeshvartak
All-Star
All-Star

sys_id is coming as blank from account API. validate same from postman


Regards,
Rushikesh Vartak
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