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Service now group recon not saving entitlements in Saviynt

Karankumar
New Contributor
New Contributor

‎09/17/2023 10:27 AM

Hi,

Service Now group recon is able to get the successful response (GET response) from the group endpoint   but not able to save the entitlements in Saviynt.

"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,091 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - INFO: Entitlement_value is null, record not saved.\n","stream":"stdout","time":"2023-09-17T16:54:17.091442489Z"}"

Entitlement_value mapping is already present in the group json.

 

 

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5 REPLIES 5

rushikeshvartak
All-Star
All-Star

‎09/17/2023 06:47 PM

Can you share json & steps to replicate


Regards,
Rushikesh Vartak
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Karankumar
New Contributor
New Contributor
In response to rushikeshvartak

‎09/18/2023 05:52 AM

{
"accountParams": {
"connection": "userAuth",
"processingType": "SequentialAndIterative",
"call": {
"call1": {
"callOrder": 0,
"stageNumber": 0,
"http": {
"url": "https://<HOSTNAME>/api/x_thffl_cmdb_api/users/all?limit=1&source=Workday",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/x-www-form-urlencoded",
"httpMethod": "GET"
},
"statusConfig": {
"active": "true",
"inactive": "false"
},
"listField": "result",
"keyField": "accountID",
"colsToPropsMap": {
"accountID": "id~#~char",
"name": "user_name~#~char",
"displayname": "display_name~#~char",
"status": "active~#~char"
}
}
}
},
"entitlementParams": {
"processingType": "SequentialAndIterative",
"entTypes": {
"Group": {
"entTypeOrder": 0,
"entTypeLabels": {},
"call": {
"call1": {
"connection": "userAuth",
"callOrder": 0,
"stageNumber": 0,
"http": {
"httpHeaders": {
"Authorization": "${access_token}"
},
"url": "https://<HOSTNAME>/api/x_thffl_cmdb_api/groups/all",
"httpContentType": "application/json",
"httpMethod": "GET"
},
"statusConfig": {
"active": "true",
"inactive": "false"
},
"listField": "result",
"keyField": "entitlementID",
"colsToPropsMap": {
"entitlementID": "id~#~char",
"entitlement_value": "name~#~char",
"status": "active~#~char"
}
}
},
"entMappings": {
"Group": {
"listPath": "parent",
"idPath": "value",
"idColumn": "entitlementID",
"mappingTypes": [
"ENTMAP"
]
}
}
}
}
},
"acctEntParams": {}
}

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Karankumar
New Contributor
New Contributor
In response to Karankumar

‎09/18/2023 05:54 AM - last edited on ‎09/18/2023 05:57 AM by Community Manager

Steps to replicate:

Run the Service Now Access Recon Job - Import (Application Data Import (Single Threaded) )  .

Logs : 

responseText:{\"result\":{\"count\":10.0,\"records\":[{\"id\":\"3b785b771b68f4500262a648624bcb86\",\"name\":\" ProSurv3 Approvers\"},{\"id\":\"e4f694421bc22010b309ea807e4bcbee\",\"name\":\"7873 Sales \u0026 Compensation Tech Resource Managers\"},{\"id\":\"1e7897771b68f4500262a648624bcb3b\",\"name\":\"A Team Approvers\"},{\"id\":\"89e1d7481b396010d5e19713b24bcbe7\",\"name\":\"AAC Production Support\"},{\"id\":\"a04723351bac7f44b787ea866e4bcbb3\",\"name\":\"AAIA Business Approvers\"},{\"id\":\"01881f771b68f4500262a648624bcbb2\",\"name\":\"AAIA Fulfillers\"},{\"id\":\"864727351bac7f44b787ea866e4bcb30\",\"name\":\"Accounting Batch Processing Business Approvers\"},{\"id\":\"55724b16878f05d43f8a7489cebb3596\",\"name\":\"Accounting Product BSA Support\"},{\"id\":\"127897771b68f4500262a648624bcb42\",\"name\":\"ACIClientConsole Approvers\"},{\"id\":\"244723351bac7f44b787ea866e4bcbb8\",\"name\":\"Activity Records\"}]}}, cookies:[BIGipServerpool_thriventdev=115d42e52b3b9aeb55977ad6bdd41880; httponly; secure; path=/; SameSite=None, JSESSIONID=8BB02CEDD8E4D972213A1156CBB4E5BB; Path=/; HttpOnly; secure; SameSite=None, glide_user=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; HttpOnly; secure; SameSite=None, glide_user_session=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; HttpOnly; secure; SameSite=None, glide_user_route=glide.2c0ea2caad3b7fa0a45dc678dd5557be; Max-Age=2147483647; Expires=Fri, 05-Oct-2091 20:08:24 GMT; Path=/; HttpOnly; secure; SameSite=None, glide_session_store=053C01121BD575108BCDA683B24BCB01; Max-Age=1800; Expires=Sun, 17-Sep-2023 17:24:17 GMT; Path=/; HttpOnly; secure; SameSite=None], statusCode:200]\n","stream":"stdout","time":"2023-09-17T16:54:17.089956898Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,089 [quartzScheduler_Worker-5] DEBUG rest.RestUtilService - pullObjectsByRest - responseStatusCode ::200\n","stream":"stdout","time":"2023-09-17T16:54:17.090007965Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,090 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Entered getResponseHeaders method\n","stream":"stdout","time":"2023-09-17T16:54:17.090416011Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,090 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - responseError : null\n","stream":"stdout","time":"2023-09-17T16:54:17.090484605Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,090 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - isAuthError: false\n","stream":"stdout","time":"2023-09-17T16:54:17.090626873Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,090 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - pullObjectsByRest - responseMap.size : 1\n","stream":"stdout","time":"2023-09-17T16:54:17.090637549Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,090 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - pullObjectsByRest - objectList.size : 2\n","stream":"stdout","time":"2023-09-17T16:54:17.090642597Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,090 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Decrementing connectionParamMap.refreshTryCount : 0\n","stream":"stdout","time":"2023-09-17T16:54:17.090665452Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,091 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Inside importAccessFull:persistEntObjects, pptTypeSep : ~#~\n","stream":"stdout","time":"2023-09-17T16:54:17.09108856Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,091 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - INFO: Entitlement_value is null, record not saved.\n","stream":"stdout","time":"2023-09-17T16:54:17.091442489Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,091 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - secondaryEntTypeImportConfig: null\n","stream":"stdout","time":"2023-09-17T16:54:17.091456205Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,092 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - calling buildEntitlementMappings..\n","stream":"stdout","time":"2023-09-17T16:54:17.092866323Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,092 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Inside RestProvisioiningService.buildEntitlementMappings\n","stream":"stdout","time":"2023-09-17T16:54:17.092879853Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,095 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - called fetchEntitlementTypesFromEntMappingParams..entTypesMap = [Group:96]\n","stream":"stdout","time":"2023-09-17T16:54:17.095230262Z"}"true\n","stream":"stdout","time":"2023-09-17T16:54:17.096817272Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,096 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Inside deleteAccountEntitlementsByEntType \n","stream":"stdout","time":"2023-09-17T16:54:17.096826991Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,098 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Deletion of old Account_entitlements1 complete\n","stream":"stdout","time":"2023-09-17T16:54:17.098086441Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,098 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - processAccountEntitlementParams complete..\n","stream":"stdout","time":"2023-09-17T16:54:17.098480484Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,098 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - calling processEntitlementOwnerParams - memento.entTypesSet : [96]\n","stream":"stdout","time":"2023-09-17T16:54:17.098497733Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,098 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Inside processEntitlementOwnerParams*****\n","stream":"stdout","time":"2023-09-17T16:54:17.098502422Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,098 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - processEntitlementOwnerParams complete..\n","stream":"stdout","time":"2023-09-17T16:54:17.098505175Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,098 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Enter cleanUpDeletedLinks\n","stream":"stdout","time":"2023-09-17T16:54:17.098517435Z"}"
"ecm-worker","2023-09-17T16:54:17.727+00:00","{"log":"2023-09-17 16:54:17,098 [quartzScheduler_Worker-5] DEBUG rest.RestProvisioningService - Inside cleanUpEntitlement2ByEntType

[This message has been edited by moderator to remove hyperlink to URL]

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Karankumar
New Contributor
New Contributor
In response to rushikeshvartak

‎09/19/2023 07:14 AM

I have shared the json and steps

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Karankumar
New Contributor
New Contributor

‎09/18/2023 04:39 PM

Kindly help

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