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Service Desk Connection - Best Practices?

jasonb
New Contributor III
New Contributor III

‎02/09/2023 12:22 PM

I'd like to use our Jira Service Desk to assign and track provisioning tasks for a disconnected system.  Is that the intended function of the Service Desk Connection in security systems?  

Is there some best practices guidance somewhere on how to implement the creation of service desk tickets, syncing the ticket status, and closing tasks with closed tickets?

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rushikeshvartak
All-Star
All-Star

‎02/09/2023 03:58 PM

https://saviynt.freshdesk.com/support/solutions/articles/43000463489-servicenow-connector-guide#Serv...

Configure creatTicketJSON & ticketStatusJSON using REST Connector


Regards,
Rushikesh Vartak
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Manu269
All-Star
All-Star

‎02/09/2023 09:36 PM

Hello @jasonb 

There are few community sourced connectors and saviynt certified connectors for ITSM Integration :

https://docs.saviyntcloud.com/bundle/EIC-Connectors/page/Content/Community-Sourced-Connectors.htm

https://docs.saviyntcloud.com/bundle/EIC-Connectors/page/Content/Certified-Connectors.htm

 

Regards
Manish Kumar
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