Service Account Request fails if User Sav Role has filter for "Whom to Request"

[Naveen_Talanos]

Hi Experts,

Please help

We have a custom SAV Role in which we have added advanced filter in "Whom to Request"

[{"for":"RequestAccessforOthers,RequestAccessOthersMultiUser","query":"select a from Users a where a.departmentNumber = '${users.departmentNumber}'"},{"for":"UpdateUserRequest","query":"select a from Users a where a.departmentNumber = '${users.departmentNumber}' and a.employeeType = 'Third Parties'"}]

This works fine for user functions like request and view entity of user. But when we try to request a creation of service account, it fails (redirects to RequestHome):

On clicking "Checkout" system is redirected to "RequestHome"

If we remove the AdvancedFilter form SAVRole "Whom to Request", Service Account request works fine.

Has anyone encountered the same issue?

Regards

Naveen

[pruthvi_t]

Hi @Naveen_Talanos, this looks like it needs a deeper triage on what is causing the issue by analyzing the logs and taking a look at the savrole created with respective feature accesses.

Please raise an FD ticket so that our support team will look into it.

Thanks

[Naveen_Talanos]

Thanks @pruthvi_t. I have raised ticket, lets hope they pick it up this month.