PARTNERS - Please join us for our upcoming webinar:
Leveraging Intelligent Recommendations for Operational Transformation.
AMS Partners click HERE | EMEA/APJ Partners click HERE

Sending "Rule run" information as in "Service Desk Connection" connection

rajindersingh87
New Contributor
New Contributor

We are building rest connection with servicenow for "Service Desk Connection" for managing tasks/tickets in service now. We can send all user attributes as part of user update task but is it possible to send only the user attributes which require change?

3 REPLIES 3

rushikeshvartak
All-Star
All-Star
  • No.

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

rajindersingh87
New Contributor
New Contributor

Thanks for the feedback, Whenever user update happens, it shows rule run in history. Which database table give that information? Thanks for the feedback.

select changelog, userkey, updatedby,RULERUNS
from usershistory where userkey in ( select userkey from users where username in ('Rushi') )

rushikeshvartak_0-1724381963204.png

rushikeshvartak_1-1724382046509.png

 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.