Sending Accounts attributes in an Email

[kollusunil]

Hi,

We are triggering an email on successful provisioning of an account. We have created an email template and attached in the End Point - On successful task completion.

We are not able to get the account attributes in the mail body. We have tried syntax like below:

${account.name},

${account.accountName}

${account.accountname}

${account.account_name}

Can anybody please help with how to access the account attributes in mail body?

Regards,

Sunil

[sudeshjaiswal · Accepted solution]

Hello @kollusunil ,

You can attempt to retrieve the name of the account for which the task is created by using the binding variable, For eg.
Account name: ${task.accountName}
Endpoint name: ${task.endpoint.endpointname}

For Ref:- https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter06-EIC-Configurations/Creati... 

Thanks

[sk · Accepted solution]

${task.accountName} is the right parameter for task completion emails

[kollusunil]

@sudhesh @sk Thank you both for your responses, its working as expected

Thanks

Regards,
Sunil

[kollusunil]

Hi,

Same way, can we pass dynamic attributes in an email(Task create/complete). Tried below but not getting any email triggered
https://forums.saviynt.com/t5/general-discussions/saviynt-throwing-error-on-referencing-dynamic-attr...

https://forums.saviynt.com/t5/did-you-know/did-you-know-how-and-where-can-you-leverage-the-strength-...

Thanks

Regards,

Sunil

[sudeshjaiswal]

Hi @kollusunil ,

Just wanted to let you know that we have a variety of templates available in our document you can find them for task creation and completion.
${<attributename>} :- Obtains the name of dynamic attributes.

You can find more information about them at this link:
https://docs.saviyntcloud.com/bundle/EIC-Admin-v2021x/page/Content/Chapter06-EIC-Configurations/Crea...  

Thanks

[kollusunil]

Hi Sudhesh,

Thank you for the update, we have already tried all the combinations as mentioned above to fetch dynamic attributes in email. But its not working. We will raise a Saviynt ticket and check on this. will keep posted if anything.

Regards,

Sunil

[sk]

@kollusunil : What is the variable you tried to use to get dynamic attribute value. Also is it task completion email or WF email?