02/15/2023 05:03 AM
Hi,
I want to send notification email before the certificates under "Certificate management" expires.
I am referring to the below article:
Certificate Management : Customer Portal (freshdesk.com)
Can you please confirm, what analytics control should I use to achieve this? I see below three, if someone can tell me the difference.
Thanks
Nidhi Sharma
Solved! Go to Solution.
02/15/2023 05:27 AM
Hi Nidhi,
You can send email notification to users when a certificate is about to expire by configuring the SSL Certificate Expiry Notification analytical control.
For certificates mapped to any connection, the notification is sent to the members of the default SAV role assigned to that connection.
For certificates that are not mapped to any connection, the notification is sent to the members of the ROLE_ADMIN SAV role.
The control internally checks for expiration details of the certificates and sends notification using the SSL Certificate Expiry Email default email template for the certificates that are about to expire. To configure the duration of time (in days) to send the email notification before a certificate expires, go to Global Configurations > Preferences > Days to notify before SSL Certificates expires.
To configure the certificate expiry email notification:
Click Admin > Global Configurations > Preferences.
Specify the number of days prior to certificate expiry to send an email notification in Days to notify before SSL Certificates expires.
Click Analytics > Analytics Configuration List > Version 2 and search for the default analytical control named SSL Certificate Expiry Notification.
Click Schedule and set the analytical control to run daily. This is the recommended setting.
Click Submit.
To run the analytical control immediately, click Run > Run Now.
The analytical control checks for certificates that are about to expire and sends out an email notification using the default email template, SSL Certificate Expiry Email.
02/20/2023 06:00 AM
Hi Sheba,
I have read the same content and did my settings. The issue is that emails are not going.
Thanks
Nidhi
02/20/2023 06:25 AM
The issue has been resolved.
02/21/2023 09:04 AM
@Nidhins27 - What was the solution to your problem? Sharing the solution here can help future users who are experiencing a similar problem.
02/22/2023 02:32 AM
Rootcause: When an email template for analytics has binding variables it doesn't accept any hardcoded mail value.
Solution: It is mandatory to have "${userEmail} in the TO field.
Also, below analytics is to be scheduled: