Schema Upload Job is triggering Remove Account task instead of Disable Account

[alanbixby]

We are experiencing different behavior in our development and production environments when we go to run a Schema Upload job for Terminated_Users.sav:

#USER_NOT_IN_FILE_ACTION=NOACTION
#DELIMITER=,
#ZERODAYPROVISIONING=FALSE
#userReconcillationField=USERNAME
#GENERATESYSTEMUSERNAME=FALSE
#GENERATEEMAIL=FALSE
#CHECKRULES=TRUE
#SKIP_NUMBER_OF_LINES=1
#STATUSKEYJSON={"STATUS_ACTIVE":["1","Active"],"STATUS_INACTIVE":["0","inactive"]}
USERNAME,STATUSKEY,TERMDATE,CUSTOMPROPERTY60

Production creates a "Disable Account" task (intended), Development triggers a "Remove Account" task.

Setting the status key to Inactive manually will trigger a Disable Account task in both environments.

Where is this behavior for the Schema Upload job configured?

[dgandhi]

This depends on the rules that you have configured in your DEV and Prod environment.

Can you check if both the environment have same set of actions?

Thanks

[alanbixby]

Could you elaborate on which rules we should be checking?

Comparing all of our active policies, the environments match for all technical rules, user update rules, etc. I also "validated" there were no minor typos/flipped flags by checking off each rule using CTRL-F in both directions.

[dgandhi]

Check the user update rule and technical rules of both the environment and also the action that you have setup for these rules.

Also I hope both DEV and Prod are on same version of the Saviynt instance just to rule out any environmental issues.

Thanks

[rushikeshvartak]

Can you share sample input file

[alanbixby]

USERNAME,STATUSKEY,TERMDATE,CUSTOMPROPERTY60
001234,0,2023-04-25,TERMINATED

[alanbixby · Accepted solution]

We have independently resolved this issue.

User Termination from Imports was set to Enabled in the development environment, clearing the value corrected the behavior.

Admin > Global Configuration > Identity Lifecycle > Offboarding > User Termination from Imports