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Schema based entitlement import not working as documented on FreshDesk

krecpond
New Contributor III
New Contributor III

I have the below SAV file (ENTITLEMENT_VALUES.SAV):

FILE_NAME_STARTS_WITH=Entitlement_Values_1
SKIP_NO_OF_LINES=1
FILE_IMPORT_DELIMETER=,
#EMAILTEMPLATE="Email Template Name"
CREATE_SECURITYSYSTEM_IF_NOT_EXIST=NO
CREATE_ENDPOINT_IF_NOT_EXIST_IN_SECURITYSYSTEM=NO
CREATE_ENTITLEMENTTYPE_IF_NOT_EXIST_IN_ENDPOINT=NO
ENTITLEMENT_VALUES_NOT_IN_FILE_ACTION=NOACTION
#ENTITLEMENT_VALUES_NOT_IN_FILE_ACTION=INACTIVE
securitysystems,endpoints,entitlementtype,entitlement_value,entitlement_owner,customproperty1,status,soxcritical

 

The data file is as follows (Entitlement_Values_1.csv):

securitysystems,endpoints,entitlementtype,entitlement_value,entitlement_owner,customproperty1,status,soxcritical
DelimitedFile-SecuritySystem,DelimitedFile-Endpoint,Role,IT Users,,IT Engineers only,1,"HIGH"

The SAV and data files were loaded to the corresponding directories on the UI /Datafiles and /SAV

When the schema based import job is run with the below configuration:

krecpond_0-1661904427776.png

the job history shows the below error:

krecpond_1-1661904484959.png

 

I downloaded the sample SAV and data files from FreshDesk and just changed the name of the security system, endpoint and the entitlement type, but the system does not work as expected / per documentation in the FreshDesk.

Even though the job ended with error, the data file (.csv) is still in the Datafiles folder instead of being moved to the /Fail folder.

Is something wrong with the files or is SaaS version (2021.0.11) not working as expected?

2 REPLIES 2

krecpond
New Contributor III
New Contributor III

The issue was with the file name. The file name has to end with Entitlement_Values

rushikeshvartak
All-Star
All-Star

File name should ends Entitlement_Values.csv

https://saviynt.freshdesk.com/support/solutions/articles/43000530942-uploading-entitlements-using-sc...


Regards,
Rushikesh Vartak
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