SaviyntApp for ServiceNow Applications not visible

[gaurav_wagh]

Hi Team,

We have configured Saviynt App for ServiceNow, User, Accounts, Applications, Entitlement has been imported properly but if I want to raise the request then I am not able to find the Application option under Saviynt catalog.

Please let me know how to enable Application option. 

Thanks in Advanced

Regards,

Gaurav Wagh

[stalluri]

@gaurav_wagh 

Few things to check.

1. Security system make sure you have workflow selected.
   > Access Add Workflow
   > Access Remove Workflow
2.  Endpoint level make sure you have enabled requestbale option.
   > Requestable
3. Run the MicroserviceJob at job control panel.
   
   

Once all the above things are validated you can check it on the ARS.

[gaurav_wagh]

@stalluri Thanks for the reply, Now I can see the Application option but When I clicked on it below page populated.

[rushikeshvartak]

Does required sav role is added to service account?

[stalluri]

@gaurav_wagh 
Assign the Role_admin, Run the import, and validate the catalog. 

[gaurav_wagh]

Yes, I ran Import in Snow again and it populating now.

[gaurav_wagh]

I raise the request but it got cancelled in snow .

What could be the issue?

[rushikeshvartak]

I don't think this is issue related to this thread 

[stalluri]

@gaurav_wagh 
Ensure all the connections and workflows are selected properly, and Automated Provisioning is enabled at the SS level.

[gaurav_wagh]

Hi @stalluri , Yes I checked everything mapped properly and one more thing we have around 50 applications imported in snow but I can only few in application page while raising the request. Where should I check ?

Regards,

Gaurav Wagh

[stalluri]

@gaurav_wagh 
Make sure the Sav role is assigned to all applications that you want to import.

[gaurav_wagh]

Hi @stalluri ,

Admin Sav role assigned to the user. Apart from that where we need to check for Sav role ?

Regards,

Gaurav Wagh

[rushikeshvartak]

What is connector used for missing apps not visible in snow app ?

[gaurav_wagh]

Hi Team,

Now I can raise the request and its coming in Saviynt as well. But the issue here is we have added WF in snow. Once we approve the request it will create task in Saviynt but in snow we are getting "ars request cannot be updated in this state" error. And if we reject the request still task getting created in Saviynt.

What could be the issue ?

Thanks,

Gaurav

[stalluri]

@gaurav_wagh 
Check the workflows in both Saviynt and SNOW, and also check the mappings on both sides.

The following table lists the status of requests in Saviynt and ServiceNow.

Status of Request in Saviynt	Status of Saviynt Request in ServiceNow RITM Details Page	Status of ServiceNow Request Item in RITM Details Page
Expired	Expired	Closed Canceled
Discontinued	Discontinued	Closed Canceled
Pending Approval	Pending	Open
Request Approved and Task Pending Provisioning	Requested Completed and Task Pending	Open
Request Rejected in Saviynt	Completed	Closed Incomplete
Request Approved and Task Completed	Request Completed and Task Completed	Closed Complete

[rushikeshvartak]

Did you checked saviynt logs ?

[gaurav_wagh · Accepted solution]

Hi Team,

Isssue is resolved we did not attached manager approval in Saviynt. 

Regards,

Gaurav