Announcing the Saviynt Knowledge Exchange unifying the Saviynt forums, documentation, training,
and more in a single search tool across platforms. Read the announcement here.

Saviynt request status not refreshing in the Request item on SaviyntAPP(SNOW)

AMavurapu
New Contributor III
New Contributor III

Hello Everyone,

Issue: When workflow engine is set up as Saviynt in snow app and a request is raised in ServiceNow, a parallel request is created in Saviynt. Once the request is actioned up on Saviynt, tasks are provisioned and request status is completed, but respective request status is not refreshing on it's ServiceNow request.

AMavurapu_1-1715098517784.png
AMavurapu_0-1715098505643.png

Could you please let me know if anyone come across this issue and provide the details how to resolve.

 

FYI - I did followed below forum post but it didn't work.

 https://forums.saviynt.com/t5/community-knowledge-base/saviynt-request-status-not-refreshing-in-the-...

 

Thanks

Anitha Mavurapu

 

7 REPLIES 7

Saathvik
All-Star
All-Star

@AMavurapu : Does the service account used has only one SAV Role or multiple SAV roles?


Regards,
Saathvik
If this reply answered your question, please Accept As Solution and give Kudos to help others facing similar issue.

AMavurapu
New Contributor III
New Contributor III

@Saathvik ,

Thanks for your quick response. Yes, service account used has two SAV Roles.

AMavurapu_0-1715103247110.png

Thanks

Anitha Mavurapu

@AMavurapu : Can you remove ROLE_ADMIN?


Regards,
Saathvik
If this reply answered your question, please Accept As Solution and give Kudos to help others facing similar issue.

AMavurapu
New Contributor III
New Contributor III

@Saathvik , let me remove ROLE_ADMIN and validate, will update the results once after validation done.

AMavurapu
New Contributor III
New Contributor III

@Saathvik ,

Issue remains same even after removing ROLE_ADMIN from service account.

Thanks

Anitha Mavurapu

rushikeshvartak
All-Star
All-Star

Does required jobs are scheduled on Service Now ?

https://docs.saviyntcloud.com/bundle/SNOW-Saviynt-Integration-v24x/page/Content/D-adms-usng-svynt-in...


Regards,
Rushikesh Vartak
If you find this response useful, kindly consider selecting 'Accept As Solution' and clicking on the 'Kudos' button.

Hi @rushikeshvartak,

Yes, manually executed required jobs in Service Now.

 

Thanks

Anitha Mavurapu