Saviynt for ServiceNow App OOTB request form missing OOTB fields

[jralexander137]

Using V2 of the servicenow app. The OOTB request form is missing a few fields. Per documentaiton we should not have to manually add them. This is what we see:

We have tried running the regenerate job but that didnt revert the form as expected. How can we get the form to have the proper OOTB fields?

[This post has been edited by a Moderator to try and make the screenshots larger, but the original files are small.]

[pruthvi_t]

@jralexander137 ,

are you still facing the issue?

Please take a look at below KB article and see if it helps in your case.

https://forums.saviynt.com/t5/community-knowledge-base/few-variables-are-missed-to-generate-under-ap...

Thanks

[jralexander137]

Yes we are still facing this issue. Had working session with saviynt support a week or so ago and we tried the job in the KB.  That KB doesn't look relevant, its just looks to be 'useful' if you want to debug the app. This is all supposed to be OOTB with no modification necessary to use the OOTB form variables. Even if we applied that dummy script it doesnt help resolve the issue that is, this should be working OOTB.

[sai_kanumuri]

Hi @jralexander137 

This functionality usually works OOB but there are few customers who faced the similar issue and it's actually the issue with their ServiceNow instances and in those scenarios as a workaround, the test script developed by the ServiceNow worked for majority of the customers.

While I understand it might be different in your case, I would suggest deleting and reinstalling the ServiceNow App with the Admin privileges as the last step if there is no customization present before involving the ServiceNow support team.