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Sav4Sav

jezzanuena
Regular Contributor
Regular Contributor

Hello! We have configured Sav4Sav using a DB connector. Everything is all set except the status of the account as "Manually Provisioned". Same when the user got offboarded "Manually Suspended". 

Any idea how to resolve it? I checked the log after onboarding a new User and this is the only thing I think is unusual:

jezzanuena_0-1677652220126.png

 

2 REPLIES 2

Manu269
All-Star
All-Star
  • Manually Provisioned: When you have manually provisioned (created) account, the status of account in EIC is marked as Manually Provisioned.

  • Manually Suspended: When you have manually disabled (inactive) the status of an account, then manually disabled accounts are marked as Manually Suspended.

Regards
Manish Kumar
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jezzanuena
Regular Contributor
Regular Contributor

Hi @Manu269, Yeah, those statuses are when the account is created/deactivated at the EIC level, not the application level.

So what we are looking at is how are we gonna make them "Active" for the active accounts and "In-Active" for those disabled accounts given that we have a DB connector in place.  Thank you.