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03/13/2023 09:13 AM
Hello,
I have a SAP Entitlement that gets assigned at birthright but no task is being created for it. In the logs I see that the logs it is saying it is inactive or not requestable. However if I look at the entitlement in Saviynt it is active and no indication that it is not requestable.
Solved! Go to Solution.
03/13/2023 03:53 PM
Can you check if there are no duplicate entitlements with the same name.
03/13/2023 04:20 PM
If issue is not resolved with instructions provided by @mbinsale , can you confirm what is your requestable entitlements configuration on respective entitlement type(SAP Roles)
03/13/2023 09:02 PM
For your respective Endpoint check below items :
1. Request Option
2. For that Entitlement Type navigate to View Details and check Config for Requestable Entitlement in ARS
03/14/2023 05:33 AM
This is what mine looks like. Just want to point out that so far this is the only entitlement for this endpoint I've had issues with. Other entitlements that are part of this endpoint have tasks for add access created for them and completed successfully.
03/14/2023 11:29 AM
Can you share the screenshot of entitlement with key value: 8919212 as Active?
03/14/2023 12:02 PM
Resolved this one myself. Request-Option for SAP Roles needs to be set to Table under the Entitlement Type tab.