05/30/2023 08:19 PM
Hi All,
We have a scenario of accounts get directly disabled in Salesforce target, that has to be re-activated in Saviynt.
Saviynt will allow requestor to raise new account/entitlements request for the inactivated users ( Disable new account request if already exists - this will not help) and then task will fail saying user already exists.
1. How to Check account status if its inactive then reject the request with the steps in Workflow? (any syntax for sql query /accounts.status eq to use in if condition ?)
2. Enable Account - any inputs - what is the better way to implement ?
Thanks,suresh
06/01/2023 11:18 AM
Hi @IAM_99
In the workflow you can try putting account.status as Accounts columns is exposed to check in if else condition.
Thanks
Darshan
06/08/2023 11:41 PM
Hi Darshan, This config should stop the user from submitting New account request if the user has an inactive account. - but its not doing., i think its bug in the product.
any other ways we can handle Enable Account scenario ?
thanks,
suresh
06/09/2023 12:35 AM
Have you enabled this configuration under global configuration?
If not, please enable this configuration and you should be able to see 'Enable Account' button under the ARS form if the account is in disabled state. Please let me know if this helps.
06/16/2023 11:06 AM
Hi Naveen,
Yes , that will inactive accounts in ARS , but we can submit 'New Account Request' even though account is inactive.
Thanks,
suresh
06/17/2023 08:37 AM
Does account tagged to user
06/19/2023 06:33 AM
We have an account that is in-active state.
User can click on 'Add New Access'
can enter accountname value and can submit
06/09/2023 08:11 AM
Hi @IAM_99
Yes it enables unless you have not opted show inactive account in ARS, if this is enabled then it will show you enable account in ARS and will not allow you to create new request.
Thanks
Darshan
06/16/2023 11:13 AM
Hi Darshan,
we are in 23.4 - We have enabled below
but still - User who has inactive account still can submit new account
thanks,
suresh
06/16/2023 03:54 PM
06/19/2023 06:00 AM
We are using 23.4 ( newer version).
06/19/2023 08:31 AM
Can you check in the older UI for this application as from v23.5 Request access for others tile ( classic UI is directly exposed in Home page ) and going forward we are looking forward to use the Classic UI rather than the new UI.
If you use the older UI, then it shouldnt show the new Account cart button
Thanks
Darshan
06/19/2023 09:02 AM - edited 06/19/2023 09:05 AM
Hi Darshan,
let me try
I do remember it works in 5.5 verison.
Thanks,
suresh