09-05-2022 01:14 PM
Is it possible to set up a configuration that allows end users to setup a delegate only for certain endpoints that are enabled for access request.
Example, a user is allowed to setup a delegate for Citrix application where as he should not be allowed to setup delegates for requests submitted to a Key Financial application like Pega.
While I understand that delegation is at a user level during out of office etc events, the requirement here is to enable the option before he goes on leave only for certain apps like Citrix, whereas for apps like Pega, it should not be allowed or the delegated person if he/she approves request for a Pega application then that request should be rejected, so in workflow is it possible to check if an approver is a delegated user?
09-05-2022 03:58 PM
Delegate object is not exposed to workflow. Other option was Custom Query but your other condition says auto reject which is not feasible using customquery.
09-05-2022 08:01 PM
in my case, we are hiding "setup delegation" icon. and we are getting request via ServiceNow and using ServiceNow workflow. Once it's approved, SNOW simply makes API call to setup delegation using saviynt api.