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REST- Servicenow ticket to pass entitlements from another endpoint

PratithShetty
New Contributor III
New Contributor III

Hi All,

We have a usecase for termination where when the user gets terminated we need to audit all this terminated access of AD account to a servicenow ticket. Is there a place where we store the history of the removed access? How do we achieve this? I

Also, another usecase is when a user is terminated and has ENT 1 or ENT 2 or ENT 3 , we need to fill out a servicenow form and checkbox the form attribute to true. How do i access entitlement values from other endpoints? 

userAccount.get('Endpointname').entitlement_values? Will this work? I don't see any exposed attributes. Can anyone help here?

 

 

5 REPLIES 5

rushikeshvartak
All-Star
All-Star
  • Is there a place where we store the history of the removed access? How do we achieve this? I
    • Create analytics report and store history and archive.
  • userAccount.get('Endpointname').entitlement_values? this is not supported 

Regards,
Rushikesh Vartak
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PratithShetty
New Contributor III
New Contributor III

@rushikeshvartak  - There is no way to pass the entitlement values of the account ? There is no binding variable for this?

 

Thanks

No


Regards,
Rushikesh Vartak
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@rushikeshvartak  - I created a dummy endpoint where i pulled in AD accounts and access. Can i not access the accounts entitlements of the same endpoint using this binding attribute?  

${entitlementValuesObj.entitlement_value}

with same endpoint you can access not with other,


Regards,
Rushikesh Vartak
If you find this response useful, kindly consider selecting 'Accept As Solution' and clicking on the 'Kudos' button.