HI Team,
I have a rest connector where the API response provides entitlement assignment for inactive accounts too, but I don't see the hierarchy populated which is causing mismatch in reporting. Could you help confirm how we can get the inactive account entitlement hierarchy populated?
Note: Customproperty31 is updated with the account and entitlement mapping even for inactive accounts but the entitlement hierarchy is not populated.
API Response:
{
"content": [
{
"createdTime": "2021-08-24T06:42:10Z",
"createdBy": {
"email": "apiuser"
},
"lastModifiedTime": "2021-08-24T06:42:11Z",
"lastModifiedBy": {
"email": "apiuser"
},
"id": "123456",
"firstName": "Spiderman",
"lastName": "MJ",
"email": "smj@xxx.com",
"status": "ACTIVE",
"roles": [
{
"id": "7e60dbe2",
"name": "Read Only",
"description": "Read Only",
"category": "System",
"admin": false,
"system": true
}
]
},
{
"createdTime": "2021-04-14T16:35:14Z",
"createdBy": {
"email": "apiuser"
},
"lastModifiedTime": "2021-08-24T06:25:35Z",
"lastModifiedBy": {
"email": "apiuser"
},
"id": "654321",
"firstName": "Batman",
"lastName": "Robin",
"email": "brbn@xxx.com",
"status": "INACTIVE",
"roles": [
{
"id": "7e60dbe2",
"name": "Read Only",
"description": "Read Only",
"category": "System",
"admin": false,
"system": true
},
{
"id": "88011eb9",
"name": "Business Development Manager",
"description": "Business Development Manager",
"category": "System",
"admin": false,
"system": true
}
],
"lastLoginTime": "2022-11-25T07:34:32Z"
}
]
}
ImportAccountEntJson:
{
"globalSettings": {
"dateFormat": "yyyy-MM-dd'T'HH:mm:ss"
},
"accountParams": {
"connection": "acctAuth",
"processingType": "SequentialAndIterative",
"successResponses": {
"statusCode": [
200
]
},
"doNotChangeIfFailed": true,
"statusAndThresholdConfig": {
"accountThresholdValue": 1000,
"correlateInactiveAccounts": true
},
"call": {
"call1": {
"callOrder": 0,
"stageNumber": 0,
"http": {
"url": "https://{{HOST_NAME}}/api/extension/users",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/x-www-form-urlencoded",
"httpMethod": "GET"
},
"statusConfig": {
"active": "ACTIVE",
"inactive": "INACTIVE"
},
"listField": "content",
"keyField": "accountID",
"colsToPropsMap": {
"accountID": "id~#~char",
"name": "email~#~char",
"displayname": "email~#~char",
"status": "status~#~char",
"customproperty1": "firstName~#~char",
"customproperty2": "lastName~#~char",
"customproperty5": "lastLoginTime~#~date",
"created_on": "createdTime~#~date",
"updatedate": "lastModifiedTime~#~date",
"creator": "createdBy.email~#~char",
"updateuser": "lastModifiedBy.email~#~char",
"customproperty31": "STORE#ACC#ENT#MAPPINGINFO~#~char"
},
"pagination": {
"offset": {
"offsetParam": "offset",
"batchParam": "limit",
"batchSize": 200,
"totalCountPath": 50000
}
}
}
},
"acctEntMappings": {
"Role": {
"listPath": "roles",
"idPath": "id",
"keyField": "entitlementID"
}
}
},
"entitlementParams": {
"connection": "acctAuth",
"processingType": "SequentialAndIterative",
"successResponses": {
"statusCode": [
200
]
},
"doNotChangeIfFailed": true,
"entTypes": {
"Role": {
"entTypeOrder": 0,
"call": {
"call1": {
"callOrder": 0,
"stageNumber": 0,
"http": {
"url": "https://{{HOST_NAME}}/api/extension/roles",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/x-www-form-urlencoded",
"httpMethod": "GET"
},
"listField": "content",
"keyField": "entitlementID",
"colsToPropsMap": {
"entitlementID": "id~#~char",
"entitlement_value": "name~#~char",
"displayname": "name~#~char",
"entitlement_glossary": "category~#~char",
"customproperty1": "admin~#~char",
"customproperty2": "system~#~char"
},
"disableDeletedEntitlements": true
}
}
}
}
},
"acctEntParams": {
"processingType": "acctToEntMapping"
}
}
Thanks,
Siva
