Rest Account creation - Getting 500 status code

[mkivade]

Beow is our CreateAccountJson

{
"accountIdPath": "call1.message.id",
"call": [{
"name": "call1",
"connection": "acctAuth",
"url": "https://dashboard.keepnetlabs.com/api/TargetGroups/UserInsertOrUpdate",
"httpMethod": "POST",
"httpHeaders": {
"Authorization": "${access_token}",
"Accept": "application/json",
"Content-Type": "application/json"
},
"httpParams": "{\"CompanyId\":\"93ac7f3d-b646-4c56-9d5a-7256abb9db62\",\"GroupId\":\"d48c1697-e3f5-4604-9e1c-385bbd25e576\",\"Email\":\"martha7371@test.com\",\"FirstName\":\"Jasmin71\",\"LastName\":\"Walker71\",\"Department\":\"123\",\"Field2\":\"GR-Call Receiving\",\"Field3\":\"EMP\",\"Field4\":\"AutoClubGroup\",\"Field5\":\"P58305N\",\"UserId\":\"p737168\",\"City\":\"ABC\",\"DOMAINCONTROL\":\"0\",\"STATUS\":\"null\",\"PHONE\":\"9665784820\",\"SURNAME\":\"wer\"}",
"successResponses": {
"message": [
"Process completed successfully"
]
}

}]
}

[This post has been edited by a Moderator to remove sensitive information.]

[sk]

Were you able to run the same call in POSTMAN and get the expected result? If so can you please share the screenshot?

[Sivagami]

500 Status code means the target API is not able to handle the request & caused Internal Server Error. As @sk suggested, try the payload in postman & verify.

-Siva

[mkivade]

@sk @Sivagami 

I have attached postman payload ,please check and help us?

[sahil]

Based on the screenshot and the JSON shared, I can see that there is a difference in the attributes and values that you are passing from Saviynt.

- Example STATUS is uppercase in your json where as its in lower case in your postman screenshot.

- The value for Status you are passing is NUll where as in postman it shows a value 1 to be passed.

- SURNAME appears to be an addiotnal attribute in your JSON etc.

You need to ensure the attributes that you are sending from Saviynt should match with the ones you are using in postman to make a successful call. Also the values for all the attributes should be the accepted values in your target.

[mkivade]

Thanks all for your quick response.

@sahil I have tried to add request as per the postman still getting 500 error.

Below are the provisioning comments,

{"call1":{"headers":{"Server":"cloudflare","CF-RAY":"79e65c8b3eae82b6-IAD","X-Content-Type-Options":"nosniff","Connection":"keep-alive","Pragma":"no-cache","Date":"Fri, 24 Feb 2023 07:06:57 GMT","Access-Control-Allow-Headers":"Origin, X-Requested-With, Content-Type, Accept","X-UA-Compatible":"IE=edge","Strict-Transport-Security":"max-age=31536000; includeSubDomains; preload","CF-Cache-Status":"DYNAMIC","Cache-Control":"no-cache","NEL":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}","Report-To":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=7ByWyanjGi7ZLJYUzn%2FVbr2cqC1jFad6xujBn2NWyvHkiPwztUNduMEnMAHXELawPI6bbwjN%2FP4e2OBse%2FaontgvuE1f5pEMVzyDiNo41scuwyR%2B7Dy%2Blhc%2BWp4jwqZir1uk9vFg8i%2BTSCI%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}","X-AspNet-Version":"4.0.30319","Set-Cookie":"ASP.NET_SessionId=eugy14wkbu4faz1p5dww0h15; path=/; HttpOnly; SameSite=Lax","Expires":"-1","Content-Length":"36","X-XSS-Protection":"1;made=block","Content-Type":"application/json; charset=utf-8"},"message":{"Message":"An error has occurred."},"statusCode":500,"description":null,"status":"Failed"}}

Regards,

Minakshi

[mkivade]

Hi All,

To get the access token we are using below json,

{
"authentications": {
"acctAuth": {
"authType": "oauth2",
"url": "https://dashboard.keepnetlabs.com/api/Authentication/GetAccessToken",
"httpMethod": "GET",
"httpHeaders": {
"Content-Type": "application/json",
"ApiKey": "10B3ABAA47A0FA193A9ED58DA61998B864913B3DAA0E70CEC8234",
"OAuthId": "48CD1FC0A73D3E361F25DED7374CB6B0F5FBEFEBEA9BBE6BD635",
"Email": "abc@acg.aaa.com",
"UserAccessToken": "CBCD4C8FB9850ADF5DBCE5490F8DF35D395F750D6438BF2E42234"
},
"httpContentType": "application/json",
"authError": [
"InvalidAuthenticationToken"
],
"errorPath": "error.code",
"maxRefreshTryCount": 2,
"tokenResponsePath": "access_token",
"tokenType": "Bearer",
"authHeaderName": "Authorization",
"retryFailureStatusCode": [
401
]
}
}
}

but getting below error,

{"auditDetails":{"call1":[{"headers":null,"message":"","statusCode":null,"description":null,"status":"Failed"}]}

Thanks, 

Minakshi Kivade

[sahil]

In your connection can you update Config json param value to {"showLogs":true} if not already done and then the provisioning job.

In the logs, search for below string and it should show you the data that is being passed from Saviynt. Based on that we need to check if the value for any attribute is different than expected.

Calling Webservice Url

[mkivade]

Hi @sahil 

Thanks for the help.

I have tried above solutions but getting 401 error,

Our REST API token will expire in next 30 minutes, static access token is working fine but for dynamic access token getting 401 error.

Below is connectionJson,

{
"authentications": {
"acctAuth": {
"authType":"oauth2",
"url":"https://dashboard.keepnetlabs.com/api/Authentication/GetAccessToken",
"httpMethod":"GET",
"httpParams": {},
"httpHeaders": {
"Content-Type":"application/json",
"ApiKey":"10B3ABAA47A0FA193A9ED58DA61998B864913B3DAA0E70CEC8fdd",
"OAuthId":"48CD1FC0A73D3E361F25DED7374CB6B0F5FBEFEBEA9BBE6BD6dd",
"Email":"test@test.com",
"UserAccessToken":"CBCD4C8FB9850ADF5DBCE5490F8DF35D395F750D6438BF2E42976"
},
"httpContentType":"application/json",
"expiryError":"ExpiredAuthenticationToken",
"authError": [
"InvalidAuthenticationToken",
"AuthenticationFailed"
],
"timeOutError":"Read timed out",
"errorPath":"error.code",
"maxRefreshTryCount":5,
"tokenResponsePath":"access_token",
"tokenType":"Bearer",
"accessToken":"Bearer E1C8E02A6277A5A84556A66DA48D1197245C852A1E70E52EEE"
}
}
}

Thanks,

[sahil]

Do we have another call for refresh token or do you regenerate the token using the same call again?

[mkivade]

Hi @sahil 

No, we have same only one call for refreshing it.

same is working in postman.

[sahil]

Since this requires to regenerate another token after expiry, you will need to add the refresh token section in the json. You can refer to the example given in the REST Connector guide (link below) and search for - Renew Access Token and Refresh Token using Single API

https://docs.saviyntcloud.com/bundle/REST-v2020x/page/Content/Developers-Handbook.htm

[mkivade]

Hi @sahil Thanks for quick reply.

I have tried below payload for refresh token,

{
"authentications": {
"acctAuth": {
"authType": "oauth2",
"url": "https://dashboard.keepnetlabs.com/api/Authentication/GetAccessToken",
"httpMethod": "GET",
"httpParams": {
},
"httpHeaders": {
"Content-Type":"application/json",
"ApiKey":"10B3ABAA47A0FA193A9ED58DA61998B864913B3DAA0E70CEC8123",
"OAuthId":"48CD1FC0A73D3E361F25DED7374CB6B0F5FBEFEBEA9BBE6BD64562",
"Email":"test@test.com",
"UserAccessToken":"CBCD4C8FB9850ADF5DBCE5490F8DF35D395F750D6438BF2E42123"
},
"httpContentType": "application/json",
"expiryError": "ExpiredAuthenticationToken",
"authError": [
"USER_AUTHENTICATION_FAILED",
"PARTNER_AUTHENTICATION_FAILED",
"AuthenticationFailed"
],
"refreshType": "RefreshToken",
"refreshTokenResponsePath": "refresh_token",
"refreshToken": "<>",
"timeOutError": "Read timed out",
"errorPath": "errorCode",
"maxRefreshTryCount": 5,
"tokenResponsePath": "access_token",
"tokenType": "Bearer",
"retryFailureStatusCode": [
401
],
"accessToken": "Bearer E1C8E02A6277A5A84556A66DA48D1197245C852A1E70E52EEE"
}
}
}

still same 401 error for create user,

DEBUG rest.RestUtilService - Calling https://dashboard.keepnetlabs.com/api/Authentication/GetAccessToken\n","stream":"stdout","time":"2023-03-14T05:35:04.612236136Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,612 [quartzScheduler_Worker-3] DEBUG services.HttpClientUtilityService - isFipsEnabled = false\n","stream":"stdout","time":"2023-03-14T05:35:04.612263605Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,612 [quartzScheduler_Worker-3] DEBUG services.HttpClientUtilityService - getHttpClient - sslParams : null\n","stream":"stdout","time":"2023-03-14T05:35:04.612282665Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,612 [quartzScheduler_Worker-3] DEBUG services.HttpClientUtilityService - getHttpClient - proxyParams : null\n","stream":"stdout","time":"2023-03-14T05:35:04.612293906Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,612 [quartzScheduler_Worker-3] DEBUG services.HttpClientUtilityService - getHttpClient - sslSocketFactory : null\n","stream":"stdout","time":"2023-03-14T05:35:04.612297049Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,612 [quartzScheduler_Worker-3] DEBUG services.HttpClientUtilityService - setting connection timeout to 10 seconds and request timeout to 60 seconds\n","stream":"stdout","time":"2023-03-14T05:35:04.612450625Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,612 [quartzScheduler_Worker-3] DEBUG services.HttpClientUtilityService - getHttpClient - HttpClientBuilder.create().build() called.\n","stream":"stdout","time":"2023-03-14T05:35:04.612865103Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,763 [quartzScheduler_Worker-3] DEBUG rest.RestUtilService - fetching result from response.responseText\n","stream":"stdout","time":"2023-03-14T05:35:04.763393738Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,763 [quartzScheduler_Worker-3] DEBUG rest.RestUtilService - responseToken is null or empty\n","stream":"stdout","time":"2023-03-14T05:35:04.76343388Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,763 [quartzScheduler_Worker-3] DEBUG rest.RestUtilService - connectionid:: null\n","stream":"stdout","time":"2023-03-14T05:35:04.763622345Z"}"
"ecm-worker","2023-03-14T05:35:05.213+00:00","{"log":"2023-03-14 05:35:04,767 [quartzScheduler_Worker-3] DEBUG rest.RestProvisioningService - access token populated for oauth authentication..\n","stream":"stdout","time":"2023-03-14T05:35:04.767327271Z"}"

Can you please help me.

Regards,

Minakshi

[sahil]

Based on the postman screenshot you shared, I can see that the access token path should be accessToken where as you have defined it as access_token. Can you please update the same and try.

Also, it does look like this app does not use a Refresh token. So try with the below.

Do update the field values for these before using the JSON based on your application response 

url
errorPath
authError
expiryError

{
"authentications": {
"acctAuth": {
"authType": "oauth2",
"url": "https://<domain name>/api/v18.2/auth",
"httpMethod": "GET",
"httpParams": {
},
"httpHeaders": {
"Content-Type":"application/json",
"ApiKey":"10B3ABAA47A0FA193A9ED58DA61998B864913B3DAA0E70CEC8123",
"OAuthId":"48CD1FC0A73D3E361F25DED7374CB6B0F5FBEFEBEA9BBE6BD64562",
"Email":"test@test.com",
"UserAccessToken":"CBCD4C8FB9850ADF5DBCE5490F8DF35D395F750D6438BF2E42123"
},
"httpContentType": "application/json",
"expiryError": "ExpiredAuthenticationToken",
"authError": [
"InvalidAuthenticationToken",
"AuthenticationFailed",
"FAILURE",
"INVALID_SESSION_ID"
],
"timeOutError": "Read timed out",
"errorPath": "",
"maxRefreshTryCount": 5,
"tokenResponsePath": "accessToken",
"tokenType": "",
"accessToken": "abcd"
}
}
}

[npise]

Has this been resolved? i am having similar challenge for removeAccess; Note: createaccount;updateaccount; enableaccount; disable account; add access is working fine except for removeAccess

[mkivade]

@npise 

We have tried for createAccount only and its working for static access token but not for dynamic one.

Can you please share connection Json if its working for dynamic access token?

Thanks

[npise]

{
"authentications": {
"acctAuth": {
"authType": "oauth2",
"url": "XXXXXXX",
"httpMethod": "POST",
"httpParams": {
"client_id": "xxxxxxx",
"grant_type": "client_credentials",
"client_secret": "XXXXXXX",
"scope": "XXXX"
},
"httpHeaders": {
"contentType": "application/x-www-form-urlencoded"
},
"httpContentType": "application/x-www-form-urlencoded",
"expiryError": "ExpiredAuthenticationToken",
"authError": [
"InvalidAuthenticationToken",
"AuthenticationFailed",
"FAILURE",
"INVALID_SESSION_ID"
],
"retryFailureStatusCode": [
401,
403
],
"timeOutError": "Read timed out",
"errorPath": "",
"maxRefreshTryCount": 5,
"tokenResponsePath": "access_token",
"tokenType": "Bearer",
"accessToken": "Bearer abcd"
}
}
}

[sahil]

@mkivade Can you confirm if this is still an issue or if the issue was resolved with the Connection JSON shared in prev comment.