We are delighted to share our new EIC Delivery Methodology for efficiently managing Saviynt Implementations and delivering quick time to value. CLICK HERE.

Request stuck in pending state

bbuchler
New Contributor II
New Contributor II

We are seeing in request that have been partially rejected/approved with the rest of the request expiring that the status of the request is showing as pending and not one of the completed states such as partially approved, partially rejected etc. 

Thanks,

Brandon 

2 REPLIES 2

rushikeshvartak
All-Star
All-Star
  • Does request is fully approved?
  • Run "JBPM Retry Job (JBPMRetryJob)" Job

Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

All tasks are either rejected and or expired. 

Doesn't the JBPM Retry job only look at request that are still pending. In our instance we are seeing no tasks as pending or still awaitng approval. IE 15 ent request + New account. Account approved, 10 ent rejected and 5 expired. The request is still pending. 

Thanks,

Brandon