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Request are not visible in UI

Dev
New Contributor III
New Contributor III

1. We have extracted data from production for all the open request (for eg: count is 1400).

We can see that out of 1400 only 600 request has request id's, which are visible in UI, rest 800 does not have request id's. 

Why these 800 requests are not visible in UI?

2. In case, if we run the request expiry job, will these 800 requests will be expired?

 

5 REPLIES 5

rushikeshvartak
All-Star
All-Star
  • Can you provide more information on submitted request ?
    • How many entitlement/roles requested
    • Does request has dynamic attributes
    • Did you setup archival job ?
    • Does request had sod ? Internal / External ?
    • Share screenshot of request from ars_requests 
    • Does any workflow block name have special characters  such as question mark

Expire Job will expire request irrespective visible on UI or not. It checks configuration from about no. of days to expire and expire requests which are in Open state (1) in ars_requests table.


Regards,
Rushikesh Vartak
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Dev
New Contributor III
New Contributor III
  • How many entitlement/roles requested- Approx 1-20 ent
  • Does request was dynamic attribute- YES
  • Did you setup archival job ?- NO
  • Does request had sod ? Internal / External ?- Some request has external sod
  • Share screenshot of request from ars_requests Dev_0-1691733472702.png

     

  • Does any workflow block name have special characters  such as question mark- NO

Possible root cause :

  • Workflow blocks having special characters (single quotes)
  • Request does not have access associated.
  • During request ,database deadlock issue.
  • Server gets restarted.

Regards,
Rushikesh Vartak
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Dev
New Contributor III
New Contributor III

Hello @rushikeshvartak 

Please advice the best practise on scheduling the request expiry job. 

Regards 

Deven

It should be minimum daily.

 

Example : 

Request Expiry =10 days

  • Request 1 : Due Date -> 22th Aug 2023
  • Request 2 : Due Date -> 10th Aug 2023
  • Request 3 : Due Date -> 15th Aug 2023
  • Request 4 : Due Date  ->  1 Aug 2023

When Request Expiry Job will run on

  • Run on 24th Aug 2023 --- Request 2 & Request 4 will expire
  • Run on 25th Aug 2023 -- Request 3 will expire.
  • so on
  • Run on 1st Sep 2023 -- Request 1 will expire

Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.