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Request access for others - Multi users tile not triggering a pending request for NEW ACCOUNT.

vaibhav05
New Contributor II
New Contributor II

Hi Team,

We select multiple users and single endpoint and some entitlement. After submitted the request. Pending request is not generating in Request history.

We have added workflow in SS level. The bulk user tile creating request for add access(user already have account, now we are requesting only for access) but not for new account(User previously doesn't have Account). In email attachment validation column I'm getting comments.

1) User:123 does not have account in the Endpoint: ABC
2) User:123 does not have active Account : 123 in Endpoint ABC 

But User is Active and AD account also active.
NOTE - We are not using any file to request. we are using UI(tile) to request for bulk users.

Please help us with suggestions.

 

1 REPLY 1

rushikeshvartak
All-Star
All-Star
  • Please share input file & logs after uploading/ submitting request

Regards,
Rushikesh Vartak
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