Remove Account Task is not Created When User is Removed from Role

[KK]

Hi.

When I add user to Enterprise Role, add account and add access tasks are created.
This is expected behavior.

Then, when I remove user from Enterprise Role, only remove access task is created.
Remove account task is not created. Is this expected behavior?
Can't I remove account by removing from Enterprise Role?

Best Regards,

[NM]

Hi @KK , yes it won't trigger remove account.

[KK]

@NM 
Oh, sure. Is there no way to trigger remove account when remove enterprise role?

[rushikeshvartak]

• tasks are always created on entitlement 
• if all entitlement associated from role is removed then role will be automatically get removed 
  
  
• in your case how role is removed ??

[KK]

@rushikeshvartak 
I simply remove user from role in role page.
I want to remove account as well as remove access when remove role.

Best Regards,

[naveenss · Accepted solution]

Hi @KK after you remove the role, use actionable analytics to remove the accounts. Refer below documentation about the actionable analytics.

https://docs.saviyntcloud.com/bundle/SSM-Admin-v55x/page/Content/Chapter16-SSM-Analytics/Managing-An...

Let me know if you need any help!

[rushikeshvartak · Accepted solution]

• It will not remove account. in order to remove account you need to place request from ARS

[KK]

@naveenss @rushikeshvartak 

Thank you.