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Remove Access not created with Remove Account Request from ARS

harishyara
Regular Contributor
Regular Contributor

Team,

When a Remove account request is submitted from ARS, only Remove Account Request is getting created and sent to approval process. Here it is expected to create Remove Access also along with Remove Account. FYI Account has two roles.

In endpoint I enabled below config and tried, but no luck.

harishyara_0-1718195113491.png

Please help here if I miss any configs.

Regards,

Harish

5 REPLIES 5

rushikeshvartak
All-Star
All-Star

Whats is request option under entitlement type ? And create task aciton under entitlement type ?


Regards,
Rushikesh Vartak
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Hi @rushikeshvartak - Here are the configs - Please check.

harishyara_1-1718196671456.png

 

harishyara_0-1718196636145.png

 

Change create task action to remove existing entitlement 


Regards,
Rushikesh Vartak
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In case of remove account. It will not include any entitlements 

rushikeshvartak_0-1718258026216.png

 


Regards,
Rushikesh Vartak
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NM
Valued Contributor II
Valued Contributor II

Hi @harishyara , it is an expected behaviour only remove account will go for approval

 Remove access task will be generated once remove account request is approved.