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Remove Access Entitlement Tasks not getting picked up by Prov Job

mansoorahmed1
New Contributor
New Contributor

Hi,

We have Entitlement Owner campaign for User access review. Some AD groups have nested group membership. We are able to see them in the entitlement owner campaign and able to approve and reject . However when we reject and lock the certification and tasks is getting created for remove access entitlement . But the Job doesnt pick up the task and also provisioning job is failing after this task is getting created. Removing child entitlement is supported by OOTB AD connector ?

 

Regards,

Mansoor AHmed 

3 REPLIES 3

amit_krishnajit
Saviynt Employee
Saviynt Employee

Could you attach some excerpts from the logs that contain the errors? 

 

Thanks,
Amit

mansoorahmed1
New Contributor
New Contributor

I dont see any errors from the log specific for this task at the time of running provisioning job.

 

mansoorahmed1
New Contributor
New Contributor

@amit_krishnajit you can refer the ticket I have created for the exact error .

https://saviyntsupport.saviynt.com/support/tickets/2010321

Also we notificed that the task created for Revoking child entitlement in the campaign as remove access entitlement  , it is not passing the parent entitlement values to the tasks how will saviynt know from which parent entitlement the child entitlement has to be removed ? When remove Access Entitltment task is generated after the campaign is completed, Email notification is not getting triggered based on the email templates configured on Endpoint Level ( Email notifications for Remove Child Entitlement Upon Task Creation ) .