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Rejection email based on Approval Status

Soumyaprateek
New Contributor III
New Contributor III

Hi,

We have a requirement to send rejection/approval email based on the status of entitlement approval.

For example: In a 2 level work flow out of 5 emtitlements if 2 are approved and 3 are rejected the email to requestor should have these details, like which are approved and which are rejected in email template.

Appreciate any suggestion in this regard.

Regards,

Soumya

4 REPLIES 4

Sivagami
Valued Contributor
Valued Contributor

Associate email template in Grant Access & Reject Access Block of the workflow.

Sivagami_0-1681845133057.png

In the approval / rejection email template make sure you have included the below block to list the entitlements that were approved or rejected.

<div> <br/><table><tr><th>Endpoint</th><th> Entitlement </th> <th> Description </th> <th> Glossary </th> </tr> ${entitlementshtmltablerows} </table> </div>

Reference Docs Below:

https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter12-Workflows/Workflow-Compon... 

https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter06-EIC-Configurations/Creati... 

-Siva

rushikeshvartak
All-Star
All-Star

You can’t sent both email together as transitions in workflow are different 


Regards,
Rushikesh Vartak
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Hi,

Thank you for the response. Can we have any provision to get the approval and rejection entitlement details in a single email. Like entitlement name and approval status in a single email.

Any suggestion in this regard is highly appreciated.

Regards,

Soumya

Sivagami
Valued Contributor
Valued Contributor

Based on how workflow works, approved entitlements will reach the grant access block and rejected entitlements will reach the reject access block. If email templates are associated in this blocks, it will pick up and send 2 separate emails around approved entitlements and rejected entitlements.

As a workaround, you need not associate any email templates in this workflow blocks (Grant / Reject) and create an analytics to identify the ars requests completed last 1 hr and send the details to the requestor about the request status.

-Siva