Redirect to ARS from ITSM

[BrandonLucas_BF]

Hi - 

We wish to have users first access our ITSM before making an access request using Saviynt ARS. Based on an action in our ITSM, we want to redirect them to a dynamic URL in Saviynt that would bring them to ARS with a request for self. Is this possible to do? We have strict requirement to use ITSM as the landing page for our internal customers, but we do not want to take on the overhead of building API calls from the ITSM into the Saviynt API for functionality that is already in Saviynt.

[prasannta · Accepted solution]

Hi @BrandonLucas_BF 

Saviynt allows deeplink to ARS tabs in EIC versions. Please refer the below documentation for the allowed links:

https://docs.saviyntcloud.com/bundle/EIC-FAQ/page/Content/FAQs.htm

Check -> What are the deeplink URLs for navigating to the various tabs in the Request Access pages?

Thanks

[BrandonLucas_BF]

I did have a follow-up question that's not quite clear from the documentation. We have a requirement basically to redirect from ITSM to gain access to an application, but the access is gained from an Active Directory group entitlement. AD is an application in Saviynt, but the actual endpoint app is not. The current experience in ITSM is a form that says "I need access to 'Application Name!'". Behind the scenes this is a drop into that AD group. Is there a way to have our ITSM redirect to AD with that specific entitlement selected? The user would only need to click submit.

I know there may be some other better options also. Maybe by calling the Sav API from our ITSM to submit the request for access on their behalf, without even redirecting. What about the application list/tiles in ARS? Is it possible to add a tile for a specific entitlement (like an AD group in this scenario)?

[BrandonLucas_BF]

Nice.. this is exactly what I needed!