Reassign email is not trigerred

[sayeedaR]

Hi team,

Email is not getting triggered when Reassigning a certification to new certifier, Below is the email template used

Using a default email template available at freshdesk.

https://saviynt.freshdesk.com/support/solutions/articles/43000622153-managing-email-templates

V2021

As per this document we have to reassign Job - https://saviynt.freshdesk.com/support/solutions/articles/43000431533-campaign-pre-requisite

But we dont have reassignJob functionality in 2021 version, could you please suggest?

 

 

[rushikeshvartak]

You are 2022 or v2021

Message says v2021 , Version added in v2022

[galaxy1]

Currently in version 2021 which is Dev environment, dont have the Job configure option in v2021.

Is running a Job compulsory for reassign email template to be sent out?

Appreciate your inputs on this reassign feature.

[rushikeshvartak]

Job will perform reassignment once its done email will be triggered

[galaxy1]

so its not possible in v2021 is my understanding?

[rushikeshvartak]

• Screenshot provided from v2021 hence job is available