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Query on workflow customization

Debankita
New Contributor III
New Contributor III

Hi Team, 

For an application X, we are having two requestable entitlement type : Profile and Role. The profiles have the owner assigned but the role does not. 

Now as per our requirement, when any end user is requesting for a profile and a role, the profile owner should be able to approve/reject both the profile and the role. We are in version 23.3. 

Is it possible to achieve this through making any changes in the workflow configuration?

1 REPLY 1

Ishan
Saviynt Employee
Saviynt Employee

Hi @Debankita ,

You will have to add the entitlement owners for Profile as entitlement owners for Role as well otherwise the request will get stuck in admin's queue for approval for role type entitlements. 

Ishan Kamat
Technical Architect, Professional Services
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