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Query on SaviyntApp in SNOW

karamchand
New Contributor II
New Contributor II

If SNOW and Saviynt are integrated using SaviyntApp - I understand if the workflow is configured in Saviynt, then the approvals happen in Saviynt. Whereas if the approval workflow is configured with SNOW, then approval has to be in SNOW. 

Is it possible to have approval for one app in SNOW and for another app in Saviynt? Or is it a global configuration because of which all app approvals should be in one place only?

3 REPLIES 3

Manikanta_S
Saviynt Employee
Saviynt Employee

Hello Karam,

I found this in our FAQ document : 

Q. If ServiceNow workflow is used, will all applications that are on-boarded via Saviynt use the same workflow?

A. Yes, all applications that are onboarded via Saviynt will have the workflow based on the configuration defined in "Service Catalog Properties".

https://docs.saviyntcloud.com/bundle/SNOW-Saviynt-Integration-v5.5.x/page/Content/FAQs.htm

hope this helps !

Thanks & Kind Regards,
Manikanta.S

rushikeshvartak
All-Star
All-Star

Since this is parent child catalog it will follow only one as mentioned by Manikanta


Regards,
Rushikesh Vartak
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Hello Karam,

Just re-iterate the scenario, two onboarded application in Saviynt 1)A,2)B : for A approval workflow to be in Saviynt & for B approval workflow to be set up in ServiceNow.

This would not be possible, since Saviynt drives workflow engine from system properties, it will be a global configuration for all the applications. For now we do not have ability to drive workflows at individual application level.

Thanks & Kind Regards,
Manikanta.S