Provisioning issue with comma(,) in user last name

[Gavula]

Hi Team,

We could see the comma (,) in user last name due to that Saviynt is unable to provision the mailbox and some other accounts.

Could you please help us with the permanent fix for this issue.

Error: we see "LDAP: error code 34 - 0000208F" in an error code from AD, that means the DN format/syntax is invalid due to the comma, and is being rejected by AD.

Thanks,
Gangi Reddy A.

[SB]

Please use the backslash character to skip the character ( ,) so that it allows the value to be present in the DN. ( allowed DN in case of , is CN=Doe/, John, OU=xyz,DC=xyz,DC=abc )

Note: you can check examples in AD ,ldap or ADSI connector guide on how to use the json to replace characters