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Pending Task is not moving to Completed Task in Rest Connection for ticketjson

Kirti14
New Contributor III
New Contributor III

Task is not moving to completed state even though the status of the ticket changed from in_process to closed_completed. The status is showing as manually provision. I have attached all the document and all in a document

 

Logs:

Kirti14_0-1716406754806.png

 

1 REPLY 1

rushikeshvartak
All-Star
All-Star

Update below

"ticketStatusPath": "result[0].request_state",

 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.