Passing ARS Form Comments in JSON

[ShyamSrisailam]

Hi,

We have a requirement as below

Connector Type: REST

Need help on passing ARS Comments in JSON. We tried below syntax's but didn't work,

  --> tasks.comments

  --> task.comments

  --> task.requestKey.comments

  --> arsTasks.requestKey.comments

  --> request.comments

 please let us know if you have any info on how we can pass the syntax.

NOTE: Syntax can be related to Business Justification / Comments

Thanks & Regards

Shyam

[rushikeshvartak · Accepted solution]

      "httpParams": "{\"ticket\": {\"subject\": \"Zendesk ticketing system ${businessJustification}\", \"comment\": { \"body\": \"Making use of zendesk ticketing system to test.\"}}}",

https://saviynt.freshdesk.com/support/solutions/articles/43000521736-rest-connector-guide#RESTConnec...  

[ShyamSrisailam]

Hi @rushikeshvartak ,

Thank You

I am able to get the Business Justification in JSON -  ${businessJustification}.

But can you send me that if you have any syntax to get Comments also.

This  also didn't work : arsTasks.comments

Thanks & Regards

Shyam

[Rachana]

HI @ShyamSrisailam 

We are using saviynt 5.5.3.16 version, could you please let me know how to pass comments values (syntax) from Saviynt to servicenow Ticket

[ShyamSrisailam]

Hi @Rachana 

We didn't get the Syntax for Comments

[timchengappa]

Hi @ShyamSrisailam @yamuna 

Can you please try the below variable and let me know if can fetch the 'request' comments?

${arsTasks?.requestKey?.comments}

Thank you

[sundas7]

\\\\nReason - '.concat((task.comments!=null)?task.comments.replaceAll('<.*?\\\\>',' '):'No Comments Provided')}else{'This ticket is created by ARS.....'

[yamuna]

@ShyamSrisailam 

Did you get syntax to add comments values (syntax) from Saviynt to servicenow Ticket. ?

If yes can you please let me know.

[Darshanjain]

Hi @yamuna @ShyamSrisailam 

Use the below syntax to pass the comments to service now

${task.requestKey==null?'':task.requestKey?.comments?.replaceAll('<.*?>','').replaceAll('\\n','').replaceAll('\\r','').replaceAll('[^ -~À-ÿ]+','').replaceAll(new String('XFw='.decodeBase64()),new String('XFxcXA=='.decodeBase64()))}

Also you check in forums as this was addressed already in the below forums as well.

https://forums.saviynt.com/t5/identity-governance/passing-the-comments-and-justifications-as-an-attr...

Thanks

Darshan

[yamuna]

Hi @Darshanjain 

This is working fine but if there no comments added in the request then it is giving discription as create ticket json itself.

Please help to add If there is comments it should give null value.

[timchengappa]

Hi @ShyamSrisailam @yamuna 

Can you please try the below variable and let me know if can fetch the 'request' comments?

${arsTasks?.requestKey?.comments}

Thank you